Customer Services Analyst

Join the international Sales Services team as a Customer Services Analyst, where you will be playing a crucial role in supporting the customer service operations.

You will be responsible for analyzing customer inquiries, identifying trends, and implementing strategies to improve the overall customer experience

Responsibilities:

• Responsible for creating price sheets and entering prices (customer prices) for billing to external customers.
• Ensure proper evaluation, preparation and comparison of documents (e.g. invoices, cancellation invoices, accompanying notices).
• Collaborate in sales projects (e.g. coordination of delivery dates, writing accompanying notices of delivery documents for CKD/series, etc.).
• Responsible for entering orders from the customer (EDI). 
• Ensure errors removal in the EDI; implementation of appropriate measures in collaboration with specialized departments (e.g. sales, production planning, etc.).
• Responsible for introducing external contracts and internal orders.
• Responsible for creating price sheets, taking into account previous prices/estimated prices for customers in the billing process.
• Host data management (e.g. order reversal, account assignments / download locations, etc.).
• Introduce and create Materials price sheets.
• Promote and maintain an efficient collaboration, based on partnership with all departments with which it interacts. 

Qualifications:

• Bachelor's degree in Business Administration, Finance, or related field.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Proficiency in Microsoft Excel and other data analysis tools.
• Perfect English

Join us in our mission to set new standards for excellence in the automotive manufacturing sector.

We are looking forward to your application.

Company / Legal Entity: METS Manufacture Electro-Technique de Sousse, Org-Code: