Patient Care Advocate

We are seeking a highly skilled and detail-oriented Patient Services Specialist to join our team. The ideal candidate will have excellent communication skills, strong organizational abilities, and a proven track record of providing exceptional customer service.

• The Patient Services Specialist is responsible for initiating, researching, completing, submitting, and tracking patient services program applications for assigned facilities.
• They will conduct benefit verification, complete necessary third-party prior authorizations, reimbursement activities, patient assistance, and copay program enrollments.
• The incumbent may also coordinate refill calls, perform documented adherence activities, and coordinate dispensing for specialty medications, high-cost prescriptions, and/or infusion medications.
• This role requires proactive interaction with facility staff, patients, payers, and patient assistance programs (PAP).

The successful candidate will have a broad training in fields such as Medical Office Administration, Social Work, Medical Records/Billing, Benefit Verification, Patient Financial Services, Pharmacy, Nursing, or similar vocations generally obtained through completion of a 2-year Associate Degree, technical vocational training, or equivalent combination of experience and education.

• Bachelor's degree program preferred.
• Pharmacy Technician Certification Board (PTCB) or Certified Medical Assistant (CMA) or state certification may be required, contingent on client requirements.

What We Offer:

• A comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
• A variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.