Senior Service Delivery Lead

il y a 13 heures

Tunis, Tunis, Tunisie beBeeService Temps plein 60 000 € - 80 000 €
Job Title

We are seeking an experienced Service Delivery Manager to join our team.

About the Role
  • As a Service Delivery Manager, you will be responsible for providing end-to-end ownership of customer service contracts.
  • You will build relationships with customers to ensure renewals year on year of managed service contracts.
  • Financial responsibilities include managing the commercial elements of customer service contracts.
  • You will work across our ITIL based services, incident, problem, change and release management processes to ensure excellent customer experience is always delivered.
  • Coordinate effort and liaise between onshore, nearshore and offshore teams.
Requirements
  • Minimum 7 years' service delivery management experience working within an IT Support/Managed Services environment.
  • Good communication skills and an excellent command of English language.
  • Strong customer focus with the ability to operate at all contact levels including senior manager/director level.
  • Demonstrable problem-solving skills.
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues.
  • Organised and delivery focused, strong planning skills and process driven.
  • Superior time-management skills along with strong sense of urgency.
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels.
  • Able to work independently with minimal direction.
  • ITIL certified.
What We Offer
  • VISA & Relocation Package Included.
  • Relocation support for you and your family.
  • Opportunity to join a successful team.
  • Potential for career growth and development.

This role offers the perfect blend of challenge and reward, and we're excited about the opportunity to welcome a new member to our team

We are committed to diversity and inclusion and aim to create a workplace that is welcoming to everyone. If you share our values and want to be part of a dynamic team, please apply today

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