Graduate Technical Support Representative m/f

Description -

Before applying: please note that to be eligible for this position, you must have graduated in the last 12 months. This is a general listing and may not have an immediate opening. We will contact candidates who best meet the job requirements as such openings arise

Job Summary
This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.

Responsibilities

• Handles technical and service-related questions promptly and accurately.

• Uses ticketing systems and follows standard operating procedures.

• Communicates clearly and professionally across all channels (phone & email).

• Keeps customers informed about resolution steps and timelines.

• Takes ownership of customer issues until resolution.

• Meets targets and ensures compliance with SLAs.

• Identifies potential problems and acts to prevent them.

• Offers guidance and solutions before issues escalate.

• Suggests process enhancements and participates in quality initiatives.

• Supports team learning and knowledge sharing.

• Follows company policies and customer care guidelines

Education & Experience Recommended

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.

• A previous work experience is a plus, preferably in remote support, telephone support, technologies and customer environments, or a related field.

Languages

• Excellent level of French (oral and written) & Intermediate level of English for understanding technical documentation and communicating internally when needed.

OR

• Excellent level of English (oral and written) & Intermediate level of French.

Knowledge & Skills

•     Agile Methodology

•     Computer Hardware

•     Desktop Support

•     Help Desk Support

•     Microsoft Office 365

•     Operating Systems

•     Peripheral Devices

•     Technical Support

Cross-Org Skills

•    Effective Communication

•    Results Orientation

•    Learning Agility

•    Digital Fluency

•    Customer Centricity

Impact & Scope

• Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

• Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"