Renewals Representative, DACH

At Wasabi, we're a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We're a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work in Boston. 

Wasabi hot cloud storage is a new class and category of cloud storage, breaking all traditional barriers and boundaries of storage with a disruptive value proposition of being 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API request and delivered as a single-tier solution. Cloud storage has never been so simple, so fast and so inexpensive. It's all part of our vision to make cloud storage the next great global utility, just like electricity.

Role Description: Renewals Representative, DACH 
Role Purpose: 
Wasabi's Renewal Representative is part of the Inside Sales Team who will initially work in the office while training and then have the option to work remotely. In this role, responsibilities include account development, retention and expansion. You will play a key role in developing customer relationships on both the Channel and Direct Team. We're looking for a sales-oriented professional who values creativity and customer engagement.
 
*Principals only. No recruiters.
 
This position is being hired through a Professional Employer Organization (PEO), which supports Wasabi Technologies with payroll and HR compliance.

Responsibilities:

• Lead customer review and renewal calls to assess satisfaction, product usage, evolving IT needs, and identify growth or optimization opportunities. 
• Build, manage, and update renewal quotes, process orders, and accurately maintain account history in the company CRM system. 
• Collaborate closely with internal teams and external partners, including Distributors and Value-Added Resellers, across both Channel and Direct business. 
• Consistently meet or exceed individual and team renewal and sales quotas on a quarterly and annual basis. 
• Adhere to Wasabi's policies procedures accurately. 
• Proactively monitor account health to assess churn risk and re-engage with customers at risk of leaving by implementing appropriate save strategies. 
• Participate in and contribute to business development and team strategy meetings to support account growth and retention initiatives. 

Requirements:

• Fluent in both German and English (spoken and written). 
• 3-5+ years in SaaS renewals, inside sales, account management, or customer success (cloud/storage experience is a plus). 
• Proven track record of hitting or exceeding retention/quota targets. 
• Strong negotiation and objection-handling skills.
• Comfortable working in a fast-paced startup/scale-up environment.
• Excellent communication and relationship-building in a multicultural context. 
• Experience using a CRM database (HubSpot and Salesforce is a plus). 
• Experience working in the Channel (VARs, Distributors, MSPs). 
• Familiarity with KPIs like NR, RR, churn rate, expansion revenue. 

Wasabi Technologies is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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