Ride Dispatch Agent

Are you organized, reactive, and thrive in fast-paced environments? We're looking for a Ride Dispatch Agent to coordinate and monitor taxi rides, ensuring timely and efficient service between our clients and drivers.
Your Role: Ensure the planning, assignment, and real-time tracking of rides to guarantee a smooth, fast, and high-quality service between clients and drivers.
Key Responsibilities: - Receive and process ride requests (via system, app, or phone). - Plan and assign rides to available drivers based on their location, availability, and operational priorities. - Optimize routes to reduce wait times and lower operational costs. - Monitor rides in real time and respond to unforeseen events (delays, cancellations, incidents). - Maintain continuous communication with drivers to provide support and instructions. - Handle urgent situations and find quick solutions to ensure customer satisfaction. - Update system data accurately (ride status, vehicle availability, incidents). - Report operational issues to management (vehicle breakdowns, driver absences, workload surges). - Contribute to the improvement of dispatching procedures and fleet optimization. Required Skills: - Proficiency in computer tools and/or dispatching software. - Excellent organizational skills and ability to manage priorities. - Ability to work under pressure and handle unexpected situations effectively. - Strong communication skills (with drivers, clients, and team members). - Analytical thinking and quick decision-making abilities. - Good geographical knowledge of the service area (a strong asset). - Strong customer service orientation.
Profile: - Minimum High School Diploma (Baccalaureate). - Experience in a similar role (dispatching, call center, transport, or logistics) is a plus. - Willingness to work flexible hours, including weekends and public holidays, if needed. - Dynamic, rigorous, responsive, and results-oriented personality.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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