Project Manager

SUMMARY

A Project Manager will lead initiatives that enhance operations through data-driven insights, process improvements, and automation. This role collaborates with senior leadership to develop strategy, streamline workflows, and ensure compliance with industry standards. The Project Manager also collaborates across departments, drives system enhancements, and manages communication on key claims initiatives.

RESPONSIBILITIES

• Supports and/or leads projects improving workflows and processes
• Collects and analyzes data to evaluate operational processes; provides recommendations to secure improvement(s).
• Leads research regarding modern technologies and/or vendor options that leverage automation solutions to improve productivity.
• Develops and/or ensures the development of action plans and specifications related to organizational and/or process improvement recommendations.
• Prepares cost/benefit analysis that relates to organizational and/or process improvement recommendations.
• Ensures compliance of quality assurance processes with appropriate First Acceptance, regulatory, and legal requirements.
• Coordinate with the senior claims management in setting the strategic direction for the claims organization to achieve performance improvements.
• Leads the team involved with system enhancements and/or changes related to claims processes, and coordinates with IT.
• Synchronizes with other functional areas to secure input on their needs and/or determines the implications of claims process changes in their areas.
• As may be required, manages communications throughout First Acceptance that relate to claims processes and initiatives.
• Vision Communication: In collaboration with Product Owners, work to articulate and communicate a clear, strategic vision for the product.
• Progress Monitoring: Track project progress, providing timely feedback and ensuring the team stays on course.
• Meeting Leadership: Plan and facilitate key meetings, including the daily Scrum and sprint planning sessions, ensuring they are productive and focused.
• Obstacle Removal: Identify barriers or challenges that could impede the team's progress and work to help remove them.
• Team Mentorship: Work to cultivate a team culture rooted in respect and continuous improvement, mentoring members along the way.
• Training and Development: Plays an essential role in training team members on Scrum methodology and Agile principles, ensuring they are equipped with the necessary knowledge to succeed.
• Performs other duties as assigned.

JOB REQUIREMENTS

• Bachelor's degree in a related field preferred or equivalent experience
• Requires a minimum of 5 years of relevant experience.
• Assignment may require an adjuster license and/or the ability to obtain adjuster licenses in all applicable states.
• Prefer designation as an insurance professional (including but not limited to AIC, CPCU, SCLA).
• PMP certification is not required, but strong consideration is given
• Proficient in Microsoft Suite (i.e., Word, Excel, PowerPoint, etc.).
• Leadership experience and/or demonstrated ability to lead people.
• Excellent interpersonal and communication skills, including presentation skills.
• Strong organizational, time management, and/or prioritization abilities.
• Strong analytical and technical skills; superior business acumen.
• Excellent problem-solving, critical thinking, and decision-making skills.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to do manual tasks, which may include the use of hands to finger and handle controls. Tasks may also require the ability to talk or hear. The employee will frequently sit, bend, and reach with hands and arms, and is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Other abilities include possessing the capacity to learn, concentrate, think, and read. Oftentimes, the employee will be communicating and interacting with others while working.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.

As a Team Member at First Acceptance Insurance Company, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers.

We are looking for team members that engage – who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a "make It right" mindset, and focus their energies on solving problems. This means you'll be supported by a team with all these qualities, too. If this sounds like the kind of team you'd like to join, we want to hear from you ​

First Acceptance Insurance Company offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.