Production Support Technician

Position Type :

Type Of Hire :

Education Desired :

About the team:

Valdi is a suite of global multi-asset trading solutions for listed equities, derivatives, commodities and fixed income instruments that provides access to trading venues around the world.

The Client Support team is the primary liaison, building relationships with customers and supporting their requests and incidents on all valdi solutions. #LI-Hybrid #LI-RB1

What you will be doing:

You will be part of Valdi Global Markets provides systems operations support

You will:

• Performs monitoring functions in hardware and software within 24x7 processing environment.

• Follows escalation procedures when appropriate to resolve errors in a timely manner.

• Recognizes abnormal processing conditions and makes appropriate response decisions

• Drives issue resolution by making critical decisions that may impact multiple clients' processing.

• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.

• Maintains peak performance at full capacity for all systems.

• Recognizes abnormal processing conditions and makes appropriate response decisions.

• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.

• Monitors and responds accordingly to an array of system and application generated messages.

• Responds in a timely manner to questions and requests from incident tickets.

• Analyzes systems and applications  problems  and takes steps to avoid recurrence.

• Works on internal and external projects of various sizes, complexity.

What you bring:

• Good technical diagnostic, analytic and problem-solving skills

• Linux, Shell scripting & Network understanding such as FTP, SSH, TCP/IP

• Good knowledge of Windows Server

• Good experience in Incident Management and ITIL Process

• Ability to multitask, deal with predefined deadlines

• The ability to work effectively within local and distributed teams

• The ability to multitask and work well under pressure, providing timely and accurate solutions to numerous clients' needs

• Shift work required, including weekend and public holidays

Added bonus if you have:

• Service management knowledge (ITIL v3/v4, PMP)

• Capital Markets and Trading platforms experience

 What we offer you:

• An attractive salary package and other bonuses as performance bonus, meals vouchers, transportation….

• Attractive range of benefits including private medical cover, dental cover, and travel insurance.

• Continuous development through our diversified training across core financial, sales and FIS solutions.

• A modern, international work environment and a dedicated and motivated, supportive team.

• A broad range of professional development possibilities, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass