itoc storage/backup engineer – italian

ITOC STORAGE/BACKUP ENGINEER – ITALIANThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

We are looking for Storage Backup Engineer to join our team

Responsible for providing technical assistance and support related to hardware or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Early career and freshly graduated candidates with remarkable potential will be as well considered.

How you will make your mark:

3PAR Management

• Monitor health status and availability
• Monitor available capacity
• Monitor performance alerts
• Monitor Replication alerts
• Check log files on critical events
• Provide Availability, Capacity and Performance Reports
• Creation of CPG's
• Creation of VV's ( FPVV, TPVV, TDVV)
• Creation of Virtual Volume Set
• Creation of VLUNs
• Storage Reclaim
• 3PAR support log collection
• Perform device configuration backup
• Fix critical events
• Address performance issues
• Fix performance issues ( Consulting engagement is required)
• Grow/Tune/modify/deletion of VLUNs/VVs/CPGs
• Creation/modification/deletion of Physical Copy/Virtual Copy/Snapshots
• Creation of Consistency Group Virtual copies
• Remote Copy Operations
• Tune system
• Performance tuning based on recommendation
• Maintain 3PAR CMDB
• Co-ordination for Firmware/Software upgrade
• Perform device configuration restore from backup

Storence/Library Management

• Monitor health status and availability
• Monitor system performance (CPU and memory)
• Monitor Disk Backup library capacity
• Monitor Service Set Status
• Monitoring of WARNING and CRITICAL Appliance alerts
• Check log files on critical events
• License Add
• Capture Support ticket
• Shutdown or reboot the appliance
• Check Housekeeping statistics
• Schedule housekeeping Blackout windows
• Check Replication status (if applicable)
• Perform Disk Backup library configuration backup
• Provide Appliance status report
• Provide Capacity Report
• Fix critical events
• Creation of VTL/NAS/Catalyst Store
• Disk Backup library Network configuration
• Failover / failback service sets (if multi node)
• Implement new firmware releases
• Add or modify libraries/shares/Disk Backup library catalyst stores
• Restore Disk Backup library configuration from backup

Veeam

• Monitor health status and availability
• Monitor Backup Job Warnings and Failures
• Monitor Veeam services
• Check log files for Failed Backups/warnings
• Start ad-hoc backup
• Install, update or Revoke Licenses
• Create backup jobs
• Manage Backup Jobs ( Clone jobs, disable/Remove Jobs, Start/Stop/Restart Jobs)
• Health check for Backup Files
• Support log collection
• Add or remove client backup
• Add/Edit/Remove Backup Repositories
• Perform Restore Operations ( Instant VM recovery, Perform VM restore, Restore VM files)
• Create Replication Jobs
• Manage Replicas
• Replication Failover and Failback
• Incident management and vendor co-ordination
• Backup and Restore to/from Tape (If applicable)

SAN Management

• Monitor health status and availability
• Check switch status
• Add or remove Licenses
• Support Log collection
• Perform device configuration backup
• Zone configurations
• Enable or Disable Switch or Blades or Ports
• Enable or disable configuration
• Restore device configuration from backup
• Incident management and vendor co-ordination

About you:

• Bachelor's degree in IT - Preferably on networking
• Knowledge and experience of customer service practices
• Related experience and training in troubleshooting and providing support
• Knowledgeable to ask questions to determine nature of problem and log tickets in tool.
• ITIL V3 Foundations
• Technical Certification – Preferably on Storage and/or backup
• Excellent oral and written communication skills in Italian as well in English
• Learning skills
• Customer service orientation
• Problem analysis, problem-solving,  adaptability, team interaction
• Comfortable with a process driven environment
• Ability to work across organizational and professional boundaries
• High level of interpersonal skills, including active listening and understanding
• Good organizational skills and ability to priorities workloads.
• Work to tight deadlines / service levels

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Expert

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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