Ride Dispatch Agent

Are you organized, reactive, and thrive in fast-paced environments? We're looking for a Ride Dispatch Agent to coordinate and monitor taxi rides, ensuring timely and efficient service between our clients and drivers.

Your Role:

Ensure the planning, assignment, and real-time tracking of rides to guarantee a smooth, fast, and high-quality service between clients and drivers.

Key Responsibilities:

- Receive and process ride requests (via system, app, or phone).

- Plan and assign rides to available drivers based on their location, availability, and operational priorities.

- Optimize routes to reduce wait times and lower operational costs.

- Monitor rides in real time and respond to unforeseen events (delays, cancellations, incidents).

- Maintain continuous communication with drivers to provide support and instructions.

- Handle urgent situations and find quick solutions to ensure customer satisfaction.

- Update system data accurately (ride status, vehicle availability, incidents).

- Report operational issues to management (vehicle breakdowns, driver absences, workload surges).

- Contribute to the improvement of dispatching procedures and fleet optimization.

Required Skills:

- Proficiency in computer tools and/or dispatching software.

- Excellent organizational skills and ability to manage priorities.

- Ability to work under pressure and handle unexpected situations effectively.

- Strong communication skills (with drivers, clients, and team members).

- Analytical thinking and quick decision-making abilities.

- Good geographical knowledge of the service area (a strong asset).

- Strong customer service orientation.

Profile:

- Minimum High School Diploma (Baccalaureate).

- Experience in a similar role (dispatching, call center, transport, or logistics) is a plus.

- Willingness to work flexible hours, including weekends and public holidays, if needed.

- Dynamic, rigorous, responsive, and results-oriented personality.