Itoc Compute Engineer – Italian

ITOC COMPUTE ENGINEER – ITALIAN

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

   

We are looking for Compute Engineer to join our team

ITOC Compute Specialist is the key to a healthy and efficient Infrastructure Solution. This individual will be responsible of installing, configuring, troubleshooting and Administration of the compute. He/she is responsible for all internal and external Technical communications relating to servers and virtualization.

How you will make your mark:

• Lead every aspect of Compute Infrastructure
• He/she manages and coordinates activities that may span multiple technologies with primary skill on Severs and Operating system.
• Owns the Compute related topics, He/she is the Single point of contact for all the associated discussions and work: Reactive and proactive, including changes, patching, upgrades and impact analysis and assessment.
• Demonstrates leadership and be the designated point of contact for the Technical Escalation Process related to Compute.
• Share ‘Best Practice’ among other Technology peers & Teams in the Managed Servies community and be required to actively look for and identify pro-active / issue prevention opportunities where these present themselves.
• Supporting and troubleshooting Compute issues in a large, complex and widely distributed environment.
• Manage technical action planning across multiple customers / partner resources, teams and other domain SMEs, while leading development of Compute technical action plan.
• Communicate Technical action plan, drive internal HPE Technical Teams / Customer / Partner communications.
• Capable of working constructively in a highly pressurized environment. Strong resiliency in a stress environment.
• Willing to work after office hours to manage critical customer escalations when necessary; 24x7 availability as required for ‘Out of Hours’ (OOH) coverage. Demonstrates the ability to work with and be sensitive to other cultures.
• Skilled in utilizing methodologies for problem management and resolution of escalated issues.
• Provides highly innovative management of complex IT environment and solutions.
• Create opportunities to increase the competence of the work group in a proactive and consistent way. Identifies and communicates possible trainings that will remedy inefficiencies and/or capacity/capability challenges as appropriate. Able to train and upskills colleagues on Compute to create flexibility and alternatives within the team.
• Lead / drive virtual technical teams within HPE / Partner in order to isolate the cause of Compute related issues.
• Work with the support Vendors teams, customer account team, HPE / Partner onshore and offshore teams, as well as other stakeholders like Managed Services Manager, Consultants, Customer Business Manager, Escalation manager etc.
• Negotiate to bring correct resources together to focus on an issue
• Plan and implement best practices for Servers/Compute.
• Create and update documentation for procedures, solutions and applicable project artifacts.
• Job specific responsibilities include maintaining complex Solutions which may involve Storage, backup, Applications and DB.

About you:

• Technologies and Concepts – Sharp Domain expertise in HW, Windows OS and Vmware.
• Good knowledge of Virtualization technologies (at least one), Storage Array (at least), SAN concepts, D2D & Tape Library concepts including associated technologies in an Enterprise multi-site Backup environment, to be able to drive meaningful technical discussions.
• Solid experience on Compute Troubleshooting, Configuration, Upgrade, extensive understanding of Vmware.
• In-depth understanding of end to end monitoring of Complex Environment with skills on collaborating with Experts from the team to configure, deploy related solution and to monitor it.
• In-depth understanding of configuring, deploying Disaster Recovery options.
• Strong understanding of Datacentre Technologies – Server, Networking, Storage, Virtualization, Operating Systems, Security, Backup/Restore/DR etc.
• Problem detection and analysis of root cause.
• Proven ability to lead teams for Compute questions to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames.
• Medium level of planning, project management and change management skills.
• Good presentation skills. Ability to influence different functions, geographies, and the ability to build strong consensus. Impacts internal and external clients on WW basis.

Business Skills:

• Demonstrate strong written and verbal communication skills 
• Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly.
• Experience in interacting/Supporting Level 1, L2 and ER teams and customers
• Must be a team player and show ability and willingness to motivate and support other engineers

KEY COMPETENCIES

• Excellent oral and written communication skills in ITALIAN. French, English and any other language will be considered as a plus.
• Learning skills
• Customer service orientation
• Problem analysis, problem-solving,  adaptability, team interaction
• Comfortable with a process driven environment
• Ability to work across organizational and professional boundaries
• High level of interpersonal skills, including active listening and understanding
• Good organizational skills and ability to priorities workloads.
• Work to tight deadlines / service levels

 Experience:

• 5+ years of extensive Servers installation, Configuration, Troubleshooting experience in an Enterprise environment.
• Professional degree with 5+ years related Relevant IT experience
• Hands on experience in Operations and Support on Servers, SW and Virtualization
• Aptitude towards problem solving and troubleshooting skills on Compute.
• Knowledge of Remote Support and Remote monitoring processes and concepts

Certifications:

• Ideal candidate will be a confirmed Compute engineers with solid experience on Vmware and Microsoft.
• ITIL Foundation certification

Interpersonal Skills:

• Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. 
• Exceptional Customer service skills, mind-set & attitude.
• Be professional in all modes of interaction with our internal & external customers.
• Success/Achievement Orientation - Delivers quality results consistently.
• Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable. 
• Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. 
• Innovative - Builds and improves key business processes that enhance the effectiveness in the IT operations centre. Generates new ideas, challenges the status quo, and solves problems creatively.
• The candidate must collaborate with other teams and individuals within the organization
• Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments.
• Actively listen and confirm problem details showing empathy for urgent situations
• Utilize effective negotiation skills which will lead to satisfactory challenge/issue resolutions.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Expert

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.