Position overview:

Reporting directly to the Quality manager, our future customer quality responsible will be the customer's representative on the site, You are also responsible for the proper application of the quality policy throughout the site according to the requirements of the customer, the IATF standard, and the group.

Main Missions :

• Acting as a main communication partner for the customer
• Management of action plans for customer quality concerns
• Management and tracking of all customer KPIs including setting and implementation of action plans
• Supporting and participating on P-FMEA
• Management of customer claims
• Preparing 8D reports
• Leading problem solving meetings
• Cooperating with APQP Engineers
• Tracking of PPAP in serial production and customer release evidence
• Active participation on change management (product & process)

To be successful for this role :

• Engineering degree 
• More than 3 years of Experience in automotive Industry in a similar position
• Experience in Customer Quality role 
• Knowledge and practical experience with tools and methods as P-FMEA, PPAP and 8D
• Knowledge of ISO 9001, IATF 16949, 19011
• SAP knowledge or similar ERP system is appreciated
• Good knowledge of in Office tools (Excel) 
• Strong organizational skills
• Good analytical vision.

Language Skills:

• Good communication skills in both French and English is required

Why Lear

We offer a fantastic place to work that embraces diversity, opportunities for growth and the chance to be part of a company that puts its people first.

Work Location :

• Menzel Bourguiba, Bizerte

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