Advanced Quality Complaint Engineer
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Our name stands for the interface of tomorrow. With the latest mechatronics and sensor technology, our around 11,000 employees at 22 locations are revolutionizing the human-technology interface every day. Our systems offer unparalleled user experiences and enable our customers to maintain a competitive edge in the rapidly evolving markets of new mobility, smart home, and other exciting industries.
To enrich our Quality Management department of the Marquardt Group located in Pôle industriel "neopark El fejja" 1153, Mornaguia-la Mannouba, Tunis-El Fejja we are looking for you as
Advanced Quality Complaint Engineer
Qualifications
Bachelor’s degree in Engineering or an equivalent technical qualification.
Strong knowledge of quality core tools, particularly 8D methodology and structured problem-solving techniques.
Excellent communication and interpersonal skills, with the ability to collaborate across functions.
Proficiency in English at a professional level; German language skills are considered an advantage.
Responsibilities
Communicate external customer complaints to all relevant stakeholders, organize structured review meetings in line with defined methodologies, and oversee root cause analysis and implementation of corrective actions.
Prepare, document, and submit responses to customer complaints within the SAP system in a timely and accurate manner.
Collaborate with cross-functional teams to evaluate and define additional inspection or containment measures following external complaints.
Monitor and ensure the achievement of internal customer KPIs, driving continuous improvement in quality performance.
Contact Person:
HRB-Tunisia +216 31 333 250
Recruiting-TN@marquardt.com
Marquardt Automotive Tunisie S.A.R.L. • Lot no. 23, 24 • Pôle industriel "neopark El fejja" 1153, Mornaguia-la Mannouba, Tunis
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