Customer Relations Supervisor
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Resolving customer complaints quickly and efficiently. Consolidates, analyzes, monitors customer forecast reliability. Develops an adequate understanding about customer’s requirements and needs (Customer's Inventory, Consumption...etc.) in order to adjust and improve forecasts reliability. Monitors customer's claims treatment process including products return coordination (reverse logistics), actions plans progress and customer feedback. Performs, follows up and updates develivery plan based on customer orders and priorities in order to optimize transit time & pick/pack/loading time.
Follows up delivery accuracy On-Time-In Full (OTIF) and takes needed actions. Analyze and develop action plans to increase productivity and customer satisfaction. Sample management and localization development for new projects and products. Prepares, communicates and reviews Outbounded Logistics KPI's and defines accordingly continuous improvement plans of processes, procedures and systems in line with the Logistics Department and company's objectives. Educational Background (or equivalent level): Bachelor’s degree or Master in Supply Chain, Business Management. Required
Experience:
3 years in similar position in industrial environment .
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