VP of Customer Success
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• Demonstrated expertise in Customer Satisfaction and Customer Experience, with a focus on building long-term, value-based relationships.
• Proven track record in Customer Retention and Account Management, including overseeing renewal strategies and managing key accounts.
• Strong background in Sales and customer success alignment, supporting cross-functional efforts to drive growth and adoption.
• Leadership experience managing and scaling customer success teams, including coaching, performance management, and talent development.
• Ability to design and implement customer success processes, health metrics, and lifecycle programs in a B2B technical or industrial environment.
• Excellent communication, negotiation, and stakeholder management skills, with the ability to work effectively in a remote, distributed setting.
• Experience in the HVAC, refrigeration, or related energy-efficiency sectors is highly beneficial.
• Bachelor’s degree in Business, Engineering, or a related field; advanced degree or equivalent experience in customer success leadership is a plus.
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