Account Manager

About Flouci Flouci is on a mission to make financial services accessible to everyone across Francophone Africa. Founded in 2020 and headquartered in Tunis, named one of Forbes Middle East's 50 most influential fintechs in MENA in 2025. We give individuals and businesses the tools to bank, pay, and get paid. The role We are hiring an Account Manager to own the full commercial relationship with our merchant and partners — from onboarding and activation through to growth and retention. You will manage a portfolio of accounts using Flouci Gateway, the payment API, and related B2B solutions, and you will be the voice of the customer internally. What you will do
• Manage a portfolio of merchant and enterprise accounts and own the commercial relationship end to end
• Conduct monthly and quarterly business reviews to track KPIs, surface growth levers, and identify upsell opportunities
• Monitor transaction volumes and revenue per account; flag at-risk accounts and build re-engagement plans
• Collaborate with Product, Operations, Finance, and Customer Support to resolve partner issues
• Feed structured market and product feedback back to the internal team Who you are
• 3 to 5 years in account management, B2B sales, or client success — fintech, SaaS, banking, or payments preferred
• Demonstrated track record of managing and growing a book of business
• Fluent in French, English, and Tunisian dialect.
• Comfortable with CRM tools — HubSpot or Salesforce
• Analytical and autonomous: comfortable with metrics, dashboards, and transaction data What you will find at Flouci
• Competitive base salary with performance bonuses tied to activated revenue
• Direct access to founders and senior leadership
• A real career path. Top performers grow into Senior Account Executive, Team Lead, or our expansion markets.