Customer Service Engineer – Automotive

Key Responsibilities
• Act as the main contact between Wewire and assigned customers for operational.
• Manage customer orders, forecasts, schedules, and delivery requirements in coordination with internal teams.
• Monitor customer requirements and ensure alignment with production and logistics capacities.
• Manage and follow up on customer orders and related data in SAP, particularly SAP SD.
• Monitor delivery performance, customer schedules, and ensure timely escalation of potential risks.
• Coordinate with Production, Logistics, Planning, Quality, and Sales to ensure customer requirements are met.
• Handle customer requests, complaints, and operational issues and coordinate appropriate actions.
• Analyze customer requirements, identify deviations, and contribute to root-cause analysis and corrective actions.
• Prepare and monitor customer-related KPIs, reports, forecasts, and performance indicators.
• Maintain strong customer relationships while contributing to continuous improvement of customer service processes. Candidate Profile
• Engineering degree or minimum Bachelor's degree in Industrial Engineering, Business, Supply Chain, Logistics, or a related field.
• Minimum 3 years of experience in Customer Service, preferably within the automotive industry.
• Good knowledge of SAP, particularly SAP SD (Sales & Distribution).
• Strong communication, analytical, organizational, and problem-solving skills, with a good level of English; German is an advantage.
• Customer-oriented, proactive, responsive, and able to coordinate effectively in a fast-paced production environment.