Retail Relationship Manager
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Description du poste
We are reinforcing our Retail & Digital Banking Department with the recruitment of a Retail Relationship Manager (Chargés d'Affaires Particuliers). The Retail Relationship Manager is responsible for managing and developing a portfolio of of individual and professional customers and prospects with a permanent concern for quality of service, profitability and risk management. I Principal Responsibilities, Accountabilities And Deliverables Of Role 1 Business missions
- Establish a diagnosis of its portfolio and draw up an annual plan of commercial actions.
- Ensure the achievement of their individual business objectives.
- Manage a portfolio of individual and professional customers (about 800 clients).
- Enhance and develop equipment to its customers in banking products and services.
- Make profitable relationship through the tariff approach and increase the share of entrusted flux.
- Use regularly the sponsorship method to acquire new customers.
- Perform regularly visits to customers, through exploration in order to develop their portfolio.
- Ensure the development of dual relationships with professional clients, incorporating professional need and private need.
- Provide customers with quality service and follow with thorough answers to their claims.
- Monitor monthly frozen debtor accounts and creditor dormant accounts, and save the actions established in a dedicated file. 2 Risk missions
- Comply with the rules for granting loans before any transmission of files for the approval of the credit department.
- Ensure the annual renewal of the operating credit related to professionals.
- Follow portfolio’s outstanding payment, and ensure the recovery of NPLs in the soft phase of collection in a working relationship with the recovery unit.
- Strictly apply internal procedures of the Bank for all operations and business realized in the branch.
- Inform the hierarchy of any anomaly or failure detected during checks. 3 Administrative missions
- Ensure obtaining and preservation of all documents related to the opening of customer accounts and sale of products and services related to their portfolio.
- Ensure the processing creation of bank cards.
- Ensure the treatment of term deposit and FLORALIS transactions.
- Ensure the updating and ranking of documents related to clients of their portfolio.
- Ensure the reliability of entered data and its update in the CBS and in the other applications, related to clients of their portfolio.
- Ensure the transmission of documents related to business to the internal control.
- Ensure the replacement of the CSO if and when needed. II Job Requirements 1 Knowledge Perfect knowledge of bank’s products and services. Familiarity with the banking secto r 2 Education BAC + 3 and more Bachelor’s degree in Finance, Economics, Business Administration or similar. 3 Experience Minimum 2 years of business activity in a bank in a similar position. 4 Personal Attributes
- Organization.
- Communication.
- Business sense.
- Sense of risk.
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