Bilingual Customer Service Representative

Join Our Team as a Bilingual Customer Service Specialist (German/English) – Voice & Chat At TalentPop App, we're building a team of talented remote professionals who are passionate about delivering exceptional customer experiences. We're looking for a Bilingual Customer Service Specialist (German/English) to join our growing team and provide outstanding support across voice, chat, and email channels while helping customers feel heard, valued, and supported. If you're fluent in both German and English, enjoy solving problems, and thrive in a customer-focused environment, we'd love to hear from you. *Important: To be considered for this role, please make sure to select both German and English when prompted to indicate the languages you speak during the application process.*

What You'll Do

- Assist Customers – Provide exceptional support via inbound calls, chat, and email.
- Solve Problems – Troubleshoot issues effectively and find quick resolutions.
- Understand Needs – Personalize interactions to build strong customer relationships.
- Collaborate – Work closely with your team to enhance the customer experience.
- Improve Processes – Offer feedback to refine our service quality. What We're Looking For:
- 1+ year of remote/online experience in customer service or a similar role.
- Previous experience with bilingual customer support is an advantage.
- Excellent written and verbal communication skills in both German and English.
- Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
- Calm and solution-focused under pressure.
- Familiarity with E-Commerce and CRM systems is a plus.
- Fluent in German and English (C1 level or higher preferred). Tech

Requirements:

- Personal PC or laptop with a minimum i3 processor with 8GB RAM.
- Stable internet connection with at least 25 Mbps upload and download speeds. Perks and

Benefits:

- Competitive wage with annual increases.
- Paid Time Off to recharge.
- Monthly health stipend available for your well-being.
- Performance Bonuses for your hard work.
- Permanent work-from-home setup. We can't wait to welcome you to our TalentPop App team. Apply today and start making an impact