Information Technology Coordinator
il y a 2 jours
POSITION DESCRIPTION
Under the supervision of the Human Resources and Operations Manager, the IT Coordinator is responsible for the management of the daily IT operations and activities at the office. The fundamental tasks of the IT Coordinator are to plan, coordinate and implement the design, installation, and connectivity of computer and network systems to ensure the stable operation of the IT assets in Amideast/Tunisia. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network and user hardware, software, and communication links. The IT Coordinator also maintains the reliable and efficient functionality of all equipment and infrastructure devices, as well as troubleshoot and resolve end user hardware and software problems in a timely and accurate fashion.
RESPONSIBILITIES
Monitor and maintain local servers and systemsAdminister and maintain functionality of Active Directory, File, and Print serversInstall and rack new equipment/devices in computer roomWork with systems for endpoint device management. Including software distribution, updates, and patching endpoint protectionInstall, maintain, and troubleshoot serversâ hardware and softwareInstall, maintain, and troubleshoot local LAN, WAN, Wireless and telephone infrastructureInstall, maintain, and troubleshoot network environment including devices, network ports, Switches, Patch Panels, and Patch cordsResponsible of the security system in the premises (surveillance, alarm, fire, etc.)Liaise with local internet, telephone, and other technology service providersMonitor servers, network, and services, analyze log files and investigate errors to diagnose and correct problemsSolve user problems such as computer and printer difficulties, software problems, email, communication tools etc.Maintain hardware and software for employees, resource centers, and training roomsProvide classroom and computer lab support to ensure Amideast courses are delivered to clients on-siteEnsure that Amideast/Tunisiaâs computers, IT equipment and software are fully operational, and staff can utilize them properly at all timesEnsure software is updated and appropriate in response to Amideast needsEnsure that helpdesk tickets are closed or escalated promptlyEnsure regularly scheduled technical tasks are accomplished on timeClearly document features, technical specifications, and infrastructure requirements for technical work and job processesMonitor industry trends, technologies, and standardsResearch, recommend, and apply new technologies as mandated by HeadquartersWork with the regional IT manager on planning the annual IT budget for the officeHandle IT procurement according to Amideastâs procurement procedureReceive IT equipment and supply orders, verify brand and quantity, and store in the IT storage room,Responsible of old computers, hardware repairs upgradingWork closely with the regional IT manager on technology improvements and changes as neededProvide guidance and training to Amideast/Tunisia users as neededOther tasks requested by direct line manager, regional IT manager and/or Country DirectorQUALIFICATIONS AND SKILLS
Required
A bachelorâs degree in Information Technology or similarA working knowledge of the current Microsoft Windows Desktop, Server, and Network Operating Systems, and OfficeA working knowledge of Microsoft Active Directory environmentA working knowledge of computer labs technologies and connectivityA working knowledge of Internet protocols, VPN and FirewallsProficiency in network infrastructure design, topology, and configurationProficiency in network troubleshooting, monitoring, and maintenanceProficiency in desktop applications, software & Hardware troubleshootingA working knowledge of security camera systems, backup systems, and enterprise endpoint protection Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles A minimum of 5 years of relevant experienceExperience supporting a LAN/WAN environmentExperience supporting end-user networks in a Microsoft environmentProficiency in Arabic and intermediate level of English Language proficiencyAbility to work independently with minimal supervisionAbility to multi-task and prioritize responsibilitiesAbility to communicate clearly with users on all levels â individually, in groups, and in writingAbility to prioritize and execute tasks in a high-pressure environmentAbility to effectively document technical workKeen attention to detailApproachable and professionalService-oriented: Actively looking for ways to help peopleA self-starter, positive work attitude and a team playerRespects and exercises confidentialityDependable and professional-
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