Customer Service Support
il y a 1 mois
The Outsourcia Group specialises in outsourcing services: remote, multiservice, multilingual and multichannel customer relationship management (call centres, e-mail management, chat solutions, telemarketing and customer relations on social networks), back office outsourcing (BPO), digital services (development of specific web and mobile applications, digital communications and community management) and research.
Outsourcia currently employs 3,600 people at 12 production sites in France, Morocco, Madagascar and Tunisia, and works with such high-profile clients as Aquarelle, Renault, Total, Orange, Histoire d'Or, Manutan, Marionnaud, Mister Auto, Seloger.com and Veepee.
The Outsourcia Group supports its employees on a daily basis, based on driving values such as solidarity, commitment and integrity...
If you too share these values, don't wait any longer and come and take up new challenges with Outsourcia Tunisie
As part of the development of its telesales activity, Outsourcia is recruiting "Customer Service Support" with the following missions:
Your Main Mission:
- Delivering a seamless customer experience while assisting customers with their inquiries with the required tool set preferably remote assistance.
- Ensure a seamless customer satisfaction by promptly addressing inquiries, concerns, and providing post-sales support.
- Effectively communicate technical information to non-technical customers.
- Demonstrate the value proposition of our offerings to address customer challenges and requirements.
- Gather feedback from customers regarding their experience and use it to improve processes and services.
- Proactively follow up with customers to ensure satisfaction after issue resolution.
- Develop a deep understanding of the technical aspects of the products or services offered.
What are we looking for?
Above all, a cheerful, confident, and passionate Customer Service Support team eager to assist our clients with their inquiries and concerns.
Successful candidates must provide:
- A bilingual profile :
* Fluent English (speaking and writing),
* C1 in French language (speaking and writing),
- Previous experience in a similar role,
- Customer-focused with excellent interpersonal skills.
- Strong communication and presentation skills.
- Proven experience in technical assistance and also preferably sales in a similar industry.
-
Technical Support Engineer I
il y a 3 semaines
Ariana, Ariana, Tunisie FIS Global Temps pleinPosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part...
-
Technical Support Engineer I
il y a 3 semaines
Ariana, Ariana, Tunisie FIS Global Temps pleinPosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 0%We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning,...
-
ITO Svc Delivery Cons
il y a 2 semaines
Ariana, Ariana, Tunisie DXC Technology Temps pleinJob Description:Job Description:Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions,...
-
ITO Svc Delivery Cons
il y a 2 semaines
Ariana, Tunisie DXC Technology Temps pleinJob Description:Job Description:Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions,...
-
ITO Svc Delivery Cons
il y a 3 jours
Ariana, Ariana, Tunisie DXC Technology Temps pleinJob Description:Provide expertise for IT infrastructure, application infrastructure, and related services throughout the lifecycle of a deal in accordance with contractually established terms and conditions and technical standards. Give technical input, solutions, and recommendations for deal pursuits. Support transition/transformation efforts. Monitor...
-
Responsable Centre de Support
il y a 1 mois
Sousse Ville, Tunisie ROSE BLANCHE GROUP Temps pleinVous souhaitez intégrer le Premier Groupe Agroalimentaire tunisien opérant dans le secteur des céréales et dérivés avec 100 ans d’évolution continue ?Voulez-vous donner un nouvel élan à votre carrière ?« Rose Blanche Group » cherche un Responsable centre de support.Rejoignez-nous !Votre Mission :- Animer les équipes support technique...
-
Technicien Support Informatique Niv 1 et 2
il y a 3 semaines
Centre ville, Tunisie ECOWEBY Temps pleinMission principale :En tant que technicien de support informatique, vousoffrirez une assistance technique de premier et deuxième niveaux auxutilisateurs. Votre rôle consistera à résoudre les incidents et demandescourantes (niveau 1), ainsi qu'à traiter les problématiques plus complexestouchant à l'environnement Windows, au réseau, et aux outils...
-
Technical Support Engineer Senior
il y a 3 semaines
Ariana, Ariana, Tunisie FIS Global Temps pleinPosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 0%We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning,...
-
Un(e) Conseiller(e) support Technique FR/UK
il y a 3 semaines
Centre ville, Tunisie ACTIVE CONTACT Temps pleinNous sommes ravis d'annoncer une nouvelle opportunité passionnante au sein de notre équipe. Nous recherchons un(e) Conseiller(e) En support Technique FR/UK pour rejoindre notre entreprise dynamique et innovante.Missions :· Prendre en charge nos clients dans l'utilisation du logiciel, prioritairement par ticket, ou mail, ou téléphone,· Diagnostiquer et...
-
Technical Support Engineer Senior
il y a 1 mois
Ariana, Tunisie FIS Global Temps pleinPosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 0%We are FIS. Our technology powers the worldâs economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If youâre ready to start...
-
Un(e) Conseiller(e) support Technique FR/UK
il y a 1 mois
Centre ville, Tunisie ACTIVE CONTACT Temps pleinNous sommes ravis d'annoncer une nouvelle opportunité passionnante au sein de notre équipe. Nous recherchons un(e) Conseiller(e) En support Technique FR/UK pour rejoindre notre entreprise dynamique et innovante.Missions :· Prendre en charge nos clients dans l’utilisation du logiciel, prioritairement par ticket, ou mail, ou téléphone,· ...
-
Quality Engineer
il y a 2 semaines
Sousse Ville, Tunisie HUBER SUHNER Temps pleinThe HUBER + SUHNER Tunisiacompany, which is part of an international Swiss corporation, is currentlydeveloping its operations in Tunisia. Since the beginning of 2011, we havetaken over new competences from Switzerland in many different areas, developing,growing and constantly improving. You can be part of these activities. we arelooking for you!We are...
-
Systems Operations Analyst II
il y a 2 semaines
Ariana, Ariana, Tunisie FIS Global Temps pleinPosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Information Technology Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...
-
Systems Operations Analyst II
il y a 3 jours
Ariana, Ariana, Tunisie FIS Global Temps pleinPosition Type: Full-timeType Of Hire: Experienced (relevant combination of work and education)Education Desired: Bachelor of Information TechnologyTravel Percentage: 0%Are you inquisitive, driven, and forward-thinking? At FIS, you'll tackle some of the most complex and pertinent issues in financial services and technology. Our skilled team members drive our...
-
Systems Operations Analyst II
il y a 2 semaines
Ariana, Tunisie FIS Global Temps pleinPosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Information Technology Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS youâll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology....
-
Assistante en gestion des ventes
il y a 2 semaines
Ariana, Ariana, Tunisie ESILAB TUNISIE Temps pleinRejoignez une équipe dynamique et innovante ESILAB recrute pour le poste de: Assistante en gestion des ventes.Formation et expérience :Diplôme d'études supérieures en chimie/ biotechnologie/ agro-alimentaire Expérience préalable dans un rôle similaire, de préférence dans le domaine des ventes ou du service à la clientèleConnaissances techniques...
-
Consultant Fonctionnel Odoo
il y a 6 jours
Sfax Ville, Tunisie Entreprise Anonyme Temps pleinHT Plus, cabinet de consulting basé à Sfax recrute afin de compléter son effectif : un Consultant Fonctionnel ODOO (H-F).En tant que cabinet de conseil auprès de Sociétés basées en France, nous dispensons un certain nombre de services afin de permettre à nos Clients d’externaliser certaines de leur fonction support. En tant que membre de notre...
-
Production Unit Manager
il y a 3 semaines
Sousse Ville, Tunisie HUBER SUHNER Temps pleinHUBER+SUHNER Tunisia located in Sousse, we are looking for:Production Unit ManagerSummary of main purpose of this job:· Meet the given routing time of production orders,· Meet the quality targets (ppm, returns, claims; scrap,…),· Meet the On time delivery target· Improve the process capabilities,· Manage, motivate and develop the operators and team...
-
Assistante en gestion des ventes
il y a 2 semaines
Ariana, Tunisie ESILAB TUNISIE Temps pleinRejoignez une équipe dynamique et innovante! ESILAB recrute pour le poste de: Assistante en gestion des ventes.Formation et expérience :Diplôme d'études supérieures en chimie/ biotechnologie/ agro-alimentaire Expérience préalable dans un rôle similaire, de préférence dans le domaine des ventes ou du service à la clientèleConnaissances...
-
Chargé qualité et process en Assurances IARD
il y a 4 semaines
Ariana Ville, Tunisie PROTECT + TUNISIE Temps plein« Protect Plus Tunisie » filiale de l’assurance française « Protect Plus Assurances » ; un véritable spécialiste qui offre à ses clients une gamme complète d’assurance auto, deux roues et habitation adaptée à leur besoin ; est à la recherche de nouveaux talents prêts à relever les défis d’une entreprise ambitieuse qui place l'homme...