Multilingual Customer Service Director

il y a 1 semaine

Tunis, Tunis, Tunisie CBT Temps plein

At CBT, we're seeking a highly skilled Multilingual Customer Service Director to lead our team in Tunis, Tunisia.

**Job Overview:**

  • This is a full-time, permanent position (CDI) with a competitive salary of approximately €28,000 per year.

As a key member of our management team, you'll oversee and guide a team of customer service professionals, ensuring the highest level of service delivery in both French and English. Your primary responsibilities will include:

  • Managing client relationships and improving service quality.
  • Mentoring and coaching team members to achieve their full potential.
  • Developing and implementing strategies for enhancing service delivery and customer satisfaction.
  • Ensuring compliance with company policies and procedures while maintaining high standards of professionalism.

**Required Skills and Qualifications: **

  • Educational background: Minimum Bac+2 or equivalent in a relevant field.
  • Experience: Proven experience in customer service, management, or a similar field, preferably with experience in insurance.
  • Language skills: Fluency in both French and English, with a proficiency level of C1/C2.

**Benefits:**

  • Flexible working hours that support a healthy work-life balance.
  • A growth-oriented, collaborative environment where your contributions are valued.
  • Opportunity to work in a multilingual and diverse setting.

**Working Conditions:**

  • Work schedule: 40 hours per week, distributed over 5 working days.
  • Flexible hours: Between 07:00 and 10:00 AM or between 04:00 and 07:30 PM.
  • 2 days off per week on a rotating basis.

**Why this role is perfect for you:**

  • You're passionate about customer satisfaction, team leadership, and achieving results in a supportive work environment.
  • You're fluent in both French and English and have a strong educational background.
  • You're looking for a challenging role that offers opportunities for growth and professional development.

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