Multilingual Customer Service Specialist

il y a 1 semaine


Tunis, Tunis, Tunisie CBT Temps plein
Company Overview

CBT is a leading provider of customer service solutions, dedicated to delivering exceptional support to our clients in a collaborative and inclusive environment.

Salary

We offer a competitive salary, with a range of $30,000 - $45,000 per annum, depending on experience and qualifications, along with performance-based bonuses.

Job Description

This role involves providing outstanding customer service to clients in both French and English, utilizing strong communication skills, a sense of responsibility, and a service-oriented attitude. The ideal candidate will be passionate about problem-solving, customer satisfaction, and contributing to a supportive team environment.

  • Provide customer service support in French and English, ensuring effective communication with clients from diverse backgrounds.
  • Assist clients with inquiries and resolve issues related to insurance or services offered.

The successful candidate will work collaboratively with team members to share knowledge and implement best practices for continuous improvement, while maintaining high service quality and professionalism in all interactions with clients.

Required Skills and Qualifications

Educational Background: Minimum Bac+2 or equivalent in a related field. Expert profile with prior experience in customer service, insurance, or related fields is required.

  • Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with customer service software and tools are essential.
  • Fluent in French and English, with a proficiency level of C1/C2.
Benefits

Full-time, permanent position with a flexible work schedule, 40 hours per week (8 hours per day), Monday to Sunday with 2 days off during the week. Benefits include health insurance after probation, meal allowance and transport allowance, paid leave and holidays.

Why Choose CBT?

CBT offers a dynamic and respectful team environment, promoting work-life balance and career development opportunities. Our attractive salary package and benefits support your well-being, and you'll have the opportunity to work in a multilingual and diverse environment, where both French and English are key to your success.



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