Collection Specialist

Founded in 2016, Free2move is revolutionizing mobility by simplifying every journey with a wide range of services tailored to everyone's needs.

With Free2move, you can:

• Rent a city car for your stay in Italy

• Find the nearest charging station for your electric vehicle anywhere in Europe

• Book a parking spot for your weekend in Paris
  All with just one click on our web or mobile platform

Born from the partnership between Stellantis Group and the startup TravelCar, Free2move has established itself in just six years as a key player in mobility, driven by agility and a pioneering spirit.

Today, over 6 million users trust us. Free2move operates in 170+ countries , available in 30 languages and 26 currencies, with 5,000+ partners and hundreds of thousands of vehicles at users' fingertips.

Want to join a team of 750+ experts and work on ambitious international projects? You're in the right place

The Collection Specialist supports collection operations by ensuring accurate follow-up of customer accounts, proper processing of payments, and reliable updates of financial and administrative information. The role contributes to operational efficiency, supports team KPIs, and collaborates with cross-functional teams to resolve account-related issues.

• Ensure accuracy and timeliness of customer account management

• Support the collection process and minimize overdue payments

• Maintain proper documentation and system updates for full traceability

• Collaborate with Finance, Commercial, and Customer Service teams

• Contribute to process improvements and operational efficiency

• Update and reconcile customer accounts in ERP/SAP

• Record and letter customer payments (virements, chèques, LCR, etc.)

• Prepare and follow up on cases sent to collection partners

• Collect and analyze debtor arguments and escalate internally when required

• Maintain system information and guarantee traceability of all actions

• Manage account reconciliations and investigate discrepancies

• Collaborate with cross-functional teams to optimize processes

• Support month-end and year-end accounting closing processes

• Archive accounting and legal documents according to internal procedures

• Contribute to KPIs tracking and reporting (anomalies, delays, reconciliations)

Education:

• Minimum Bac+3 in Accounting, Finance, Management, or Administration

Experience:

• First experience in back-office, customer accounting, or collections

Languages:

• French: Proficient / Courant

• English: Proficient / Courant

Soft Skills:

• Rigor, organization, attention to detail

• Teamwork and communication

• Proactivity and adaptability

Technical Skills:

• ERP experience required (SAP preferred)

• Excel (pivot tables, advanced formulas)

• Knowledge of basic accounting principles

• Attractive salary package

• Performance-based bonus

• On-site work required for the first 2 months, then hybrid mode based on autonomy and performance (KPIs)

• 40h/week

• Rest days: Saturday & Sunday

• Permanent contract (CDI) with 20 annual leave days

• Paid training program

• A startup mindset backed by the strength of a global group

• Depending on the role: full remote, hybrid, or office-based

• The opportunity to reinvent mobility

• Personalized onboarding to ensure a great start

• Real career growth opportunities

• Daily collaboration with international, multidisciplinary teams

• Exposure to global projects

• Meal vouchers (8 TND/day)

• Group insurance

• Friendly football matches to unwind

…and much more