Account Manager

Our Team: 

Vista Corporate Solutions (VCS) team delivers top-notch customer service through commercial partnerships with mid-market businesses between 10-50 employees.

As a member of the VCS team, the Account Manager will be responsible for the implementation aspects of onboarding partners, building, maintaining, and refreshing their portals.

Successful candidates will solicit information and artwork from partners, work with them to roll out/refresh their solutions through a co-branded portal, and provide ongoing revision support.

The ideal candidate will thrive in a fast-paced, data-driven, and customer-obsessed environment with great opportunities to learn and grow while delivering results in a supportive team atmosphere.

Account managers need to provide exceptional customer service while supporting Business Solutions customers. The agents are empowered to deviate from our standard procedures if necessary and go above and beyond to solve customer challenges. The candidates also have a deeper understanding of how different company cultures may affect a customer's outlook, which helps them to build rapport and further enhance the customer experience. 

What You Will Do: 

• Account Management.

• Build and maintain relationships with existing partners.

• Educating our partners on how to use the products and services we offer to market and grow their businesses.

• Being highly competent in managing multiple tasks and changing priorities efficiently in a supportive environment.

• Manage custom quote requests from customers, ensuring accuracy and timeliness.

• Research and identify the best product offerings for customers.

• Provide alternative solutions when needed to effectively address customer requirements.

• Proactively managing customers who have not paid their invoices by collaborating with the finance department to obtain unpaid amounts and invoices.

• Contacting customers through email and phone calls to facilitate invoice payments.

• Collaborating with VCs to ensure efficient collection of overdue payments (bad debt).

Your Qualifications: 

At Vista, we strive to hire individuals who add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply – even if you feel that you don't meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities. 

• Excellent verbal and written communication skills in German (native level) and English are a must.

• An aptitude for resolving customer issues while balancing the needs of the customers with the needs of the company.

• Display a willingness to learn by being open to feedback and development.

• Proven ability to build rapport with and maintain a conversation with our customers.

Nice to Have: 

• Having a keen eye for attention to detail (insist on the highest standards) and reporting potential issues that may impact a customer experience.

• The ability to deal with ambiguity (e.g., knowing when to engage a customer in conversation vs. when to be more transactional and when to escalate, etc.).

• Strong understanding of the Marketing Center Program/Business Solutions.

• Strong conversation and outreach skills.

• Working with cross-functional teams and with internal and external clients.

• Structured execution when working in a fast-paced environment under tight timeframes.

• Outstanding oral, written, and electronic communication skills in a global environment.

• Previous experience in a multi-channel customer service environment preferred.

Why You'll Love Working Here: 

There is a lot to love about working at Vista. We are an award-winning Remote-First company. We are an inclusive community. We are growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors, which exemplify the behavioral attributes that make us a culturally strong and high-performing team. 

About Us: 

Vista is the design and marketing partner for millions of small businesses worldwide. For over 20 years, we've been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. VistaCreate, 99designs by Vista, and VistaPrint, all under the parent brand Vista, offer a full-service design, digital, and print solution, elevating small businesses' presence in physical and digital spaces and helping them succeed. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online, and on the go.

Commitment to Diversity, Equity, & Inclusion:

Vista exists to help our customers live their dreams. Each dream is unique – and the Vista team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to be role models and live an inclusive culture of fairness, respect, and belonging for all. And we work together to empower one another, creating a space where each of us can spark our next great idea. 

Equal Opportunity Employer: 

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, we strive to do more than the law requires in many cases. 

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