HR Director

Job Title: HR Director

Location: Tunis, Tunisia

Reports to: Director of People Operations – Rest of World and HCM Product Owner

Team Size: 5 HR Personnel

Total Headcount: 1,000+ employees (including 20 temporary staff)

Role Overview

We are seeking a strategic and experienced HR Director to lead our People Operations function in Tunis, Tunisia. With a workforce exceeding 1,000 employees and a second facility launching later this year, this role is critical to driving operational excellence, shaping organisational culture, and supporting scalable growth.

The HR Director will oversee all aspects of human resources, including talent acquisition, employee engagement, compliance, workforce planning, and organisational  development. This role reports directly to the Director of People Operations – Rest of World and the HCM Product Owner, ensuring alignment between global HR strategy and local execution.

Key Responsibilities

Strategic People Operations

• Develop and implement HR strategies that support business objectives and future expansion

• Partner with Talent Team on workforce planning and organisational  design, especially in preparation for the second building launch

• Oversee employee lifecycle processes including recruitment, onboarding, performance management, and offboarding

Leadership & Team Management

• Manage and mentor a team of five HR professionals

• Foster a high-performance, service-oriented HR culture across departments

Compliance & Governance

Ensure full compliance with Tunisian labor laws and international employment standards

• Maintain and update HR policies and procedures in line with legal and organisational  requirements

Culture & Engagement

• Champion employee engagement, wellbeing, and inclusion initiatives

• Drive internal communications and programs that reinforce company values and culture

Talent Development & Retention

• Design and implement training, development, and succession planning programs

• Partner with leadership to identify and nurture high-potential talent

Operational Expansion Support

• Lead HR planning and execution for the opening of the second building, including staffing, logistics, and change management

Global Alignment

• Collaborate with global HR leadership to ensure local practices align with enterprise-wide systems and strategic priorities

Qualifications & Experience

• Bachelor's or Master's degree in Human Resources, Business Administration, or related field

• –10 years of progressive HR experience, with at least 3 years in a senior leadership role

• Experience managing HR operations in large-scale, fast-paced environments. Ideally with contact centre background

• Strong knowledge of Tunisian labor laws and HR compliance

• Proven ability to lead teams and drive strategic HR initiatives

• Fluency in English and French; Arabic is a plus

What We Offer

• Competitive compensation and benefits

• Opportunity to shape HR strategy in a growing, global organization

• Collaborative and inclusive work environment

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