Project / Program Manager - Services Delivery transformation

Project / Program Manager - Services Delivery transformationThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Leads internal project to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing.

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

How you will make your mark:

• The successful candidate will work as part of a team focused on services delivery transformation programs to drive elevated customer experience and services delivery excellence.

• Lead end-to-end programs to redesign processes, operating models and handoffs that improve customer experience and delivery outcomes

• Leads internal projects, working across geographies / regions and WW teams to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing and communication.

• Plan, build and implement solutions to internal problems and issues. Drive governance and excellence in Services delivery transformation programs.

• Represent Services Delivery in strategic, cross-functional initiatives and governance bodies.

• Partner closely with internal stakeholders to align priorities, requirements and success measures.

• Track program health, risks, and benefits; report progress to senior leaders and adjust plans as needed.

• Manages matrix project team - Matrix leadership  internal as well as external resources with a significant team size from multiple regions/ teams

• Manages a portfolio of projects or a program and supervises other project managers on very large multi- function projects.

• Manages complex multi- function and/ or global relationships with senior and executive stakeholder management.

About you:

• First Level University degree.

• 7+ years in project management roles or in like roles/businesses.

• Strong Business Acumen across Operational Services, Managed Services and Professional Services Delivery and good understanding of services delivery operations

• Has an extensive understanding of critical project management techniques

• PMP Certified.

• Proven experience leading cross-functional programs that deliver measurable business impact.

• Expertise in Lean/Kaizen/Six Sigma

• Strong governance and MOC experience and skills

• Excellent relationship building and influencing skills

• Critical thinking skills

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Change Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Collection Management (Inactive), Deadline Management, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Tools, Quality Improvement Processes, Relationship Building {+ 4 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:

Services

Job Level:

Expert

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE's attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.

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