Learning Community Experience Analyst

Are you interested in working with communities delivering exceptional experiences? Would you describe yourself as a highly structured individual with fast learning abilities? Are you highly collaborative with a knack for thriving in cross-functional duties? Does the prospect of supporting the development of a large-scale, highly innovative enterprise excite you?

Well, this might just be the job for you

ABOUT ALX AFRICA

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. 

 Visit our website to learn more about our digital revolution.

ABOUT THE ROLE

We are looking for a Learning Community Experience (LCE) Associate to help us bring ALX's learning experience to life in our Tunis hub. Reporting to the LCE Manager, you will support the execution of vibrant, learner-centered experiences that foster a deep sense of belonging and drive learner retention.

This is a hands-on, associate-level role ideal for a highly organized, proactive, and community-driven individual who thrives in a fast-paced, mission-oriented environment. Your work will directly impact learners' success and their overall ALX journey.

SPECIFIC RESPONSIBILITIES

Experience Design & Execution

• Implement the local learner experience plan, including rituals, community events, coaching sessions, and support systems in line with ALX's learning philosophy. 
• Co-create hub-based experiences with the LCE Manager to ensure a strong sense of belonging and engagement throughout the learner journey. 
• Coordinate the physical setup and logistics to deliver high-quality experiences consistently.

Learner Engagement & Support

• Be present and engaged at the hub, providing proactive support to learners and identifying those at risk of disengagement.
• Serve as a first point of contact for learners' technical and non-technical needs, escalating critical issues as needed.
• Foster learner ownership and involvement through community initiatives and learner-led events.

Event Planning & Coordination

• Help plan and deliver events that build community and celebrate progress (e.g. onboarding rituals, demo days, peer showcases).
• Work with vendors, partners, and internal teams to ensure smooth execution and alignment with hub objectives.
• Collect learner feedback and adjust formats to maximize relevance and engagement.

Data & Reporting

• Track learner participation, engagement, and feedback using tools like Google Sheets, Excel, or Airtable.
• Generate weekly reports and dashboards for the LCE Manager, including insights and suggested actions to improve retention and satisfaction.
• Maintain accurate records of learner attendance and event outcomes.

Internal Communication & Content

• Support internal campaigns and communications on platforms like WhatsApp, Slack, or email to inform and energize the community. 
• Draft clear, timely, and engaging copy to promote hub activities and reinforce the ALX experience. 
• Monitor engagement metrics and propose improvements.

REQUIREMENTS

Essential Skills and Experience

• 3+ years of relevant experience in education, youth programming, events, operations, or community management
• A Bachelor's degree in any field with a solid academic background
• Fluent in French and Arabic; working proficiency in English
• Passionate about education, community building, and youth development in Tunisia
• Exceptionally organized, proactive, and service-minded
• Great interpersonal skills and ability to foster trust and motivation in others
• Skilled with basic data tracking, analysis, and reporting (Google Sheets, Excel, Airtable, etc.)

Person Attributes

We believe the right mindset is just as important as the right skills. We look for team members who embody our values:

• Courage: Willing to challenge norms and drive bold ideas forward.
• Humility: Open to feedback, always learning, and focused on serving others.
• Adventure: Motivated by ambitious goals and inspired by the unknown.
• Initiative: Takes ownership, moves fast, and finds solutions independently.
• Resilience: Recovers from setbacks, adapts quickly, and never gives up.

LOCATION

This role is based in Tunis, Tunisia. It requires a consistent in-person presence at the ALX hub and availability to support learners on-site and during events.

Disclaimer: ALX Africa does not charge fees or request payments at any stage of hiring. Be cautious of anyone claiming otherwise. Report suspicious activity to 

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