Processing Officer

il y a 1 semaine

Tunis, Tunis, Tunisie Allianz Insurance Temps plein 15 000  - 30 000  par an

What you bring


• Bachelor's degree in any Medical field, Paramedical, Finance, Business Administration, Insurance, or a related field preferred.


• 1-2 years' experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.


• Proficiency in MS Office


• A highly customer-focused individual with strong interpersonal, communicative and accuracy skills.


• Team player


• Physically fit to carry out duties.


• Ability to demonstrate sounds work ethics.


• Ability to work under pressure and to meet tight deadlines and service standards


• Legally permitted to work in the country of operations.


• Hybrid working option available as per business requirements.

What you do


• Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention.


• Review and handle claims according to the established standard procedure.


• Support the team and departmental productivity goals to meet the agreed upon Service Level Agreement (SLA) and deliver exceptional customer service


• Provide accurate and professional responses to client inquiries, and if needed, collaborate with other departments to ensure prompt and efficient resolution.


• Engage in departmental medical training to broaden understanding of medical terminology and procedures, and enhance proficiency in claims processing skills.


• Ensures adaptability in various claims handling work-related tasks to be able to facilitate a multi-tasking role.


• Ensures that high quality targets (standard of work performance) are achieved at all times.


• Support the Team Leader to drive engagement within the Team


• Other Ad hoc duties as required

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey. 

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance. 

81537 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

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