Customer Service Manager AME

Customer Service Manager AME & CIS

Are you a customer-focused supply chain professional who thrives in a fast-paced, international environment? Do you enjoy building strong customer partnerships, managing complex order fulfilment activities, and collaborating across multiple functions to deliver exceptional service? If so, we invite you to explore this exciting opportunity with Nufarm.

Nufarm. Evolving Ag.

Nufarm is a global crop protection and seeds technologies company that helps farmers and businesses meet the global challenges of food, feed, fibre and food production.

Whether it’s commercialising the world’s first plant-based omega-3, launching precision agricultural solutions, unlocking biomass oils for more sustainable fuels and fast-moving consumer goods, introducing innovative crop protection solutions, or delivering the crop and seed technologies farmers rely on every day, Nufarm is evolving with agriculture to drive value for customers.

Own Your Growth at Nufarm

As our Customer Service Manager AME & CIS, you will play a critical role in ensuring seamless customer service operations across Africa, the Middle East and CIS markets. Working within the Supply Chain team, you will lead end-to-end order fulfilment activities, coordinate cross-functional supply chain operations, and build strong relationships with customers, distributors and commercial stakeholders. Your ability to balance customer expectations, operational requirements and supply chain priorities will directly contribute to delivering outstanding service levels across the region.

How You'll Help Us Grow

In this role, you will:

• Manage the end-to-end order-to-cash process, ensuring accurate order processing, shipment coordination and invoicing.
• Act as the primary customer service contact for distributors, customers and commercial stakeholders across the AME & CIS region.
• Build strong customer relationships through proactive communication and effective issue resolution.
• Partner closely with planning, logistics, warehousing and sales teams to optimise customer service performance and supply chain outcomes.
• Support demand and supply alignment activities while helping mitigate risks related to product availability and delivery.
• Coordinate export documentation and complex cross-border shipments, ensuring compliance with trade regulations, customs requirements and company policies.
• Manage customer complaints and product claims, driving timely investigation, resolution and continuous improvement.
• Maintain the accuracy and integrity of customer, pricing, product and shipping data within ERP systems.
• Monitor and report on customer service and supply chain performance metrics, identifying opportunities for improvement.

Could This Be You?

We're looking for an experienced customer-focused supply chain professional with strong stakeholder management skills and a passion for delivering exceptional customer experiences.

Fluency in both English and French is essential to successfully support our diverse customer base across Africa, the Middle East and CIS. We welcome applications from candidates with experience in agriculture, chemicals, pharmaceuticals, FMCG, manufacturing, or other complex international business environments. Knowledge of North African markets, including regional business practices, customer networks, and logistics processes, would be a distinct advantage

You will bring:

• Strong experience in customer service, supply chain, logistics, export operations or order fulfilment.
• Proven ability to manage multiple priorities and stakeholders across different countries and functions.
• Strong communication and relationship-building skills with both internal and external stakeholders.
• Experience working with ERP systems and maintaining data accuracy.
• A customer-centric mindset with a focus on operational excellence and continuous improvement.
• Strong problem-solving skills and the ability to navigate complexity with confidence.
• The ability to plan, prioritise and deliver results in a dynamic environment.

At Nufarm, we value individuals who demonstrate strong customer focus, business insight, effective communication, stakeholder management and a drive for results.

Why Nufarm?

At Nufarm, you'll have the opportunity to work within a global organisation that is helping shape the future of agriculture. You'll collaborate with talented colleagues across regions, contribute to meaningful customer outcomes, and grow your career while making an impact in markets across Africa, the Middle East and CIS.

Nufarm is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, merit, and business needs. We are committed to creating an inclusive environment for all Nufarm employees. Apply today and be part of our journey to shape the future of agriculture.