Client Services Officer W/M

THE POSITION Our operations Department is currently recruiting a «Client Services Officer » on a permanent contract. As a member of our team, you will join a dynamic and supportive management unit at our office, located In Tunis. Your role will involve advising and assisting our clients with their inquiries via phone, email, or live chat. More specifically, your responsibilities will include:
• You are the privileged contact of our insureds:
• You will advise and assist them whatever channel they choose telephone, e-mail or mail and you will manage the payment of their benefits,
• You actively contribute to their satisfaction through the quality of the response provided, the quality of processing and your contribution to the achievement of our site's performance indicators.
• You manage calls from our beneficiaries and health professionals:
• You inform and advise our clients on the coverage they have taken out
• You accompany them on a daily basis in their care.
• You carry out the administrative management :
• Management of the contract life: registration and cancellation of contracts, collection of contributions
• Management of health

benefits:
recording of reimbursements, preparation of estimates, issuing of reimbursements, etc. in accordance with internal procedures
• Management of updates and modifications to files (contract, address, bank details, etc.).
• You manage customer relations :
• You will provide information to policyholders on their contract coverage, reimbursements and all aspects related to the life of the contract (subscription, amendments, cancellations, contributions, etc.), mainly by telephone and/or e-mail
• You advise them and answer all their requests as well as those of health professionals. There is no prospecting or selling involved in your job.

YOUR PROFILE
You have a bachelor's degree, with or without experience in insurance... but your personality interests us just as much. You appreciate teamwork and you have excellent interpersonal skills. You are a good listener, and you have a sense of customer service. You are dynamic and enthusiastic in your work. You are methodical and demonstrate rigor, organization and reactivity daily. You are concerned with achieving the objectives set: processing quality, volumes, deadlines. You must be bilingual in English to carry out your missions. French and/or Arabic is a plus. In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment. WHY JOIN US By joining our teams, you will receive on-site training and comprehensive support in our professions and tools. You will hold a highly versatile position with opportunities for growth. You will also enjoy numerous social benefits, such as 100% healthcare insurance coverage for you and your family, a performance bonus of up to 13.3% of your gross annual salary if you meet your objectives, a bonus linked to the company's performance, a free transport service for your home-to-office commute (on specific lines and stops), meal and transportation allowances. Moreover, you will benefit from a work-life balance thanks to our company agreements and flexible work arrangements that allow for variable hours and remote work up to 2 days per week. The position can be filled in the next few days (or weeks) depending on your availability. HENNERINT