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Retail Relationship Manager
Il y a 3 mois
Bank ABC is reinforcing its Retail & Digital Banking Department with the recruitment of a Retail Relationship Manager (Chargés d'Affaires Particuliers).
The Retail Relationship Manager is responsible for managing and developing a portfolio of of individual andprofessional customers and prospects with a permanentconcern for quality of service, profitability and risk management.
I Principal Responsibilities, Accountabilities and Deliverables of Role:
1Business missions
•Establish a diagnosis of its portfolio and draw up an annual plan of commercialactions.
•Ensure the achievement of their individual business objectives.
•Manage a portfolio of individual and professional customers (about 800clients).
•Enhance and develop equipment to its customers in banking products andservices.
• Makeprofitable relationship through the tariff approach and increase the share ofentrusted flux.
• Useregularly the sponsorship method to acquire new customers.
•Perform regularly visits to customers, through exploration in order to develop theirportfolio.
•Ensure the development of dual relationships with professional clients,incorporating professional need and private need.
•Provide customers with quality service and follow with thorough answers totheir claims.
•Monitor monthly frozen debtor accounts and creditor dormant accounts, and savethe actions established in a dedicated file.
2 Riskmissions
• Complywith the rules for granting loans before any transmission of files for theapproval of the credit department.
•Ensure the annual renewal of the operating credit related to professionals.
•Follow portfolio's outstanding payment, and ensure the recovery of NPLs in thesoft phase of collection in a working relationship with the recovery unit.
•Strictly apply internal procedures of the Bank for all operations and businessrealized in the branch.
•Inform the hierarchy of any anomaly or failure detected during checks.
3Administrative missions
•Ensure obtaining and preservation of all documents related to the opening ofcustomer accounts and sale of products and services related to their portfolio.
•Ensure the processing creation of bank cards.
•Ensure the treatment of term deposit and FLORALIS transactions.
• Ensurethe updating and ranking of documents related to clients of their portfolio.
•Ensure the reliability of entered data and its update in the CBS and in theother applications, related to clients of their portfolio.
•Ensure the transmission of documents related to business to the internalcontrol.
• Ensure the replacement of the CSO ifand when needed.
1 Knowledge
Perfect knowledge of bank's products and services.
Familiarity with the banking sector2 Education
BAC + 3 and more
Bachelor's degree in Finance, Economics, BusinessAdministration or similar.3 Experience
Minimum 2 years of business activity in a bankin a similar position.
4 Personal Attributes
Organization.
Communication.
Businesssense.
- Sense of risk.Bank ABC is an equal opportunity employer.
