Customer Service Expert

il y a 7 jours

TUN N Rue Ibn Sinaa Zone Industrille Kheireddine Le Kram Tunis, Tunisie beBeeCustomerService Temps plein
Customer Service Representative Role
As a customer service representative, you will be the first point of contact for our customers. You will be responsible for providing top-notch support and resolving routine problems related to our products or services.
Key Responsibilities

The following are the key responsibilities of this role:

  • Ensure that the service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Requirements

The following are the requirements for this role:

  • High school diploma with three to six months of relevant experience preferred
  • Courteous with strong customer service orientation
  • Strong computer navigation skills and PC Knowledge
  • Ability to effectively communicate, both written and verbally
  • Dependable with strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Ability to rotate shifts, as needed
Benefits

This role offers a variety of benefits, including:

  • A dynamic and supportive work environment
  • Opportunities for growth and development
  • A competitive salary and benefits package
  • Recognition and rewards for outstanding performance
Location

This role is based in TUN N°12 Rue Ibn Sinaa, Zone Industrille Kheireddine, Le Kram, Tunis.

Language Requirements: English ( fluency in French an asset)

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