Dedicated Tech Support Specialist Wanted

il y a 1 semaine

Tunis, Tunisie beBeeTech Temps plein

Job Description

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  • We are seeking a dedicated individual to join our technical support team as a Tech Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and resolving technical issues in a timely and professional manner.">
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The ideal candidate will have strong problem-solving skills, excellent communication skills, and a passion for delivering high-quality support. If you are a motivated and detail-oriented individual who is committed to excellence, we encourage you to apply.

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About the Role:

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  • Technical Troubleshooting: You will be responsible for troubleshooting and resolving technical issues via phone, email, or chat.">
  • Customer Service: You will provide exceptional customer service, responding to customer inquiries in a timely and professional manner.">
  • Knowledge Sharing: You will participate in knowledge-sharing sessions to ensure seamless handovers and continuous improvement.">
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Requirements:

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  • Problem-Solving Skills: A strong interest in technical troubleshooting and logical problem-solving.">
  • Communication Skills: Excellent communication skills in English, both written and spoken.">
  • Technical Capability: A foundational understanding of basic internet concepts (HTTP protocols, authentication, browsers) and a basic understanding of SQL.">
  • Tool Familiarity: Experience with ticketing systems, knowledge bases, and willingness to learn monitoring tools.">
  • Customer Focus: A genuine desire to help customers and a commitment to delivering high-quality support.">
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Benefits:

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  • Remote-First Culture: We offer a remote-first culture, allowing you to work from home and collaborate with our global team.">
  • Professional Development: We invest in your growth and development, providing opportunities for training and career advancement.">
  • Diverse and Inclusive Environment: We strive to create a diverse and inclusive environment, where everyone feels valued and respected.">
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Careers at Our Company:

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We are a dynamic and innovative company, dedicated to delivering exceptional results. Our team members are passionate about their work and committed to excellence. If you share our values and are looking for a challenging and rewarding career opportunity, we encourage you to apply.

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Contact Us:

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Please submit your application through our online portal. We look forward to hearing from you

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