Customer Support Agent

il y a 1 semaine

Tunis, Tunis, Tunisie Yassir Temps plein

As part of the growth of our activities, we are looking for a dynamic and motivated Customer Support Agent to join our team. Your mission will be to support our users — customers, couriers, and restaurant partners — and ensure a smooth, fast, and satisfying experience for all stakeholders.

Main Responsibilities


• Respond to inquiries from customers, couriers, and partners.


• Efficiently resolve order-related issues such as delays, cancellations, delivery errors, payment problems, etc.


• Follow up on complaints until full resolution.


• Update information in our systems (CRM, etc.).


• Collaborate with internal teams (operations, logistics, technical support) to improve processes.


• Help maintain a high level of satisfaction and fast response times.

Required Profile


• Previous experience in customer service, ideally in delivery, e-commerce, or the food industry.


• Excellent communication skills and strong customer-service orientation.


• Ability to handle urgent or sensitive situations with calm and professionalism.


• Versatile, detail-oriented, and a strong team player.


• Availability to work flexible hours, including evenings and weekends, depending on the schedule.

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