Customer Support Advisor
il y a 3 jours
Do you dream of working for a company that fosters a sense of belonging? Are you passionate about delivering exceptional customer service and building strong relationships? If so, then our Community Support team wants to hear from you
Our Mission:
At our company, we believe in creating a supportive and welcoming environment. Our mission is to empower people to use their talents and resources to connect with others, fostering a vibrant community. As a Customer Support Advisor, you'll play a vital role in this journey, ensuring exceptional service and building lasting connections with our users.
The Role:
- Remotely support our thriving community from the comfort of your home in Athens, Greece.
- Become a trusted advisor, delivering timely, accurate, and professional customer service through chat, email, and inbound calls.
- Maintain exceptional service standards, ensuring high customer satisfaction is at the heart of everything you do.
- Embrace a problem-solving mindset, investigating issues thoroughly to understand their root cause.
- Provide detailed and informative responses, closing the loop with updates and educational resources for each workflow.
- Become a knowledge hub for your team, fostering a collaborative learning environment for all agents.
- Maintain prompt communication, offering swift responses and additional information regarding workflows.
- Partner with internal teams, identifying and escalating any performance issues for resolution.
- Contribute to a seamless user experience by providing additional assistance with non-ticket issue escalation.
Why Choose Us?
- Competitive compensation package: Earn a base salary of 1,000 EUR per 14 months, with the opportunity to increase your earnings through performance-based bonuses and a language bonus for your German fluency (10% monthly performance bonus + 100 EUR per 12 months language bonus).
- Meal allowance: Enjoy a daily meal voucher for your first year, increasing after 12 months (net) (3 EUR per working for the first year 6 EUR after 12 months).
- Comprehensive health insurance: We prioritize your well-being with private health insurance.
- Thriving work environment: Free gym membership, well-being activities, and a stunning rooftop space await you
Profile:
- Native German speaker with B2 level English proficiency.
- Excellent communication and interpersonal skills, with a passion for building rapport and exceeding expectations.
- Active listening skills to fully understand customer concerns.
- Customer-centric mindset, with the ability to adapt and respond to diverse personalities.
- Strong problem-solving skills and a commitment to finding solutions.
- Excellent written and verbal communication skills.
- Ability to work effectively in a fast-paced environment while maintaining accuracy.
Bonus points for:
- Experience in customer service or hospitality.
- Experience working in a remote environment.
Contract:
Fixed-term employment contract.
Visa and relocation support is provided.
Ready to join a thriving community that values exceptional service and a positive work environment? Apply today
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