Service Delivery Manager Annuities
il y a 14 heures
Service Delivery Manager Annuities(Back Office - Order Processing + Customer Service)TASKSIndependent support of national and international new and existing customers and their IP portfolios (no acquisition activities)Point of contact between customers and internal departments Build strong and positive relationships with customers at various levelsIndependent manual and electronic order processing of national and international property right renewals incl. data recording and control for patents, utility models, designs and trademarksOngoing monitoring of annual fee renewals and related document managementData research in national and international IP databasesQuickly and professionally process customer orders & requests while adhering to Service Level Agreements (SLAs) and individual contractsCorrespondence in English (mainly in writing) with international customers and internal stakeholdersRegular processing of individual inquiries and smaller projectsActive participation in the achievement of business objectivesPROFILESeveral years of professional experience in demanding customer and order management, preferably in a service environment regularly requiring explanationPractical work experience in IP and deadline managementIndependent, reliable, detail-oriented and preciseSolution-oriented and structured way of workingCommitment, initiative and distinct ability to work in a teamStrong communication skills and quick comprehensionFluent in written and spoken English (with colleagues), other foreign languages are an advantageConfident handling of MS-Office and a strong affinity for ITWE OFFERAn interesting, varied, autonomous task in an international environmentPleasant and open team atmosphereFuture-oriented service company with flat hierarchies and short decision-making paths==> This role is for a team member not a managerial position.
-
Delivery Manager
il y a 4 jours
Tunis, Tunisia Decade Temps pleinEn tant que Delivery Manager, vous portez l'engagement du delivery DECADE vis-à-vis de nos clients.Sous la responsabilité d'un Business Manager Senior (Dirigeant & Membre du Comité de direction de DECADE), vous accompagnez nos clients dans la réussite de leurs projets de commerce en ligne.Les Missions en tant que Delivery Manager :La Gestion de...
-
Delivery Project Manager Associate
il y a 4 jours
Tunis, Tunisia Vneuron Temps pleinAbout Vneuron and Reis RCSVneuron is a fast-growing RegTech company helping financial institutions stay ahead of compliance and risk challenges. Our solution, Reis RCS, supports banks and financial services in fighting financial crime through advanced technology.In 2025, Vneuron was named among the Top Innovators in the FinCrimeTech50 and won the Best...
-
Sales Operations Data Quality Specialist
il y a 2 semaines
Tunis, North-East, , Tunisia Questel Temps pleinQuestel's mission is to facilitate the development of innovation in an efficient, safe and sustainable way.Questel provides an integrated platform of software and services to meet all needs in terms of intellectual property and innovation management.With more than 20,000 customers in 30 countries, Questel has become a world leader whose IT expertise is...
-
Webmaster
il y a 4 jours
Tunis, North-East, , Tunisia Questel Temps pleinLocation: Tunis, Tunisia (Hybrid)Department: Global MarketingReports to: Websites ManagerAbout QuestelQuestel is a global leader in intellectual property and innovation management solutions, offering a comprehensive suite of software, services, and consulting to help organizations drive innovation and protect their intellectual assets. With over 1800...
-
IT Project Management Officer
il y a 2 jours
Tunis, Tunisia Vneuron Temps pleinAbout Vneuron and Reis RCSVneuron is a fast-growing RegTech company helping financial institutions stay ahead of compliance and risk challenges. Our solution, Reis RCS, supports banks and financial services in fighting financial crime through advanced technology.In 2025, Vneuron was named among the Top Innovators in the FinCrimeTech50 and won the Best...
-
Room Service Manager
il y a 14 heures
Tunis, Tunis, Tunisie Four Seasons Hotels and Resorts Temps pleinAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Technical Project Manager
il y a 4 jours
Rue Ben Ammar، Tunis, Tunisia Digital Virgo Temps pleinCompany Description Founded in 2008, Digital Virgo is a global leader in mobile payment solutions via Carrier Billing. For over 15 years, the Group has supported telecom operators and merchants in deploying and optimizing mobile payment services.With operations in over 40 countries and more than 860 employees, Digital Virgo combines international reach with...
-
Supply Chain Manager
il y a 2 semaines
Tunis, Tunis, Tunisie Pursuit Aerospace Temps pleinAbout Us:As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality. The Pursuit family of companies has...
-
Associate Manager Account Delivery-2
il y a 2 jours
TUN - DXC Tunis Ariana (TUN), Tunisie DXC Technology Temps pleinJob Description:We are seeking an experienced Team Lead / Manager – SAP S/4HANA PP-PM-QM to oversee and optimize production planning, plant maintenance, and quality management processes. The ideal candidate will drive SAP S/4HANA implementations, lead a team of consultants, and ensure seamless business process integration across manufacturing and...
-
Operation Manager IT
il y a 4 jours
Tunis, Tunis, Tunisie EVERIENCE Temps pleinDescription de l'entreprise Everience est une Entreprise de Service Numérique qui accélère la performance des entreprises en facilitant les usages technologiques. Filiale d'un Leader français spécialisé en Infogérance, Everience est présente à l'échelle internationale pour répondre aux enjeux des grands groupes...
