Account Manager

il y a 4 jours

Tunis, Tunis, Tunisie Parent ApS Temps plein
Job description

Location: Remote (Canadian Time Zone)
Reports to: Customer Success Manager

Role Overview

We are seeking a Account Manager who will take ownership of client relationships and ensure their long-term success and satisfaction. The ideal candidate will be fluent in English and French and will play a key role in onboarding, training, and supporting our clients throughout their journey with Parent. You will act as the main point of contact for assigned accounts, ensuring smooth adoption, proactive engagement, and ongoing value realization.

Key Responsibilities

  • Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French.

  • Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent system effectively.

  • Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met.

  • Monitor account health, usage, and engagement to identify opportunities for improvement and growth.

  • Provide chat support to assist clients with quick inquiries and ensure timely resolutions.

  • Address client inquiries and coordinate with internal teams (technical, product, and support) to resolve any issues promptly.

  • Maintain accurate and up-to-date account information in the CRM.

  • Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience.

  • Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.

Job requirements

  • Bachelor's degree or equivalent experience in Account Management, Customer Success, or a related field.

  • 2–4 years of experience in account management or client relationship roles, preferably in SaaS or technology-based companies.

  • Proven experience with ticketing systems and live chat support.

  • Fluent in English and French (spoken and written).

  • Strong communication, organization, and problem-solving skills.

  • Proactive, customer-focused mindset with the ability to manage multiple priorities.

Remote
  • Tunis, Tunis, Tunisia
All done

Your application has been successfully submitted

Other jobs

  • Key Account Manager

    il y a 7 jours

    Tunis, Tunis, Tunisie IQVIA Temps plein

    About The RoleWe are currently looking for an  Account Manager to successfully cooperate with our key clients. The Key Account Manager will manage the account, build strong relationships with the client, identify challenges or opportunities, and find ways to assist with these challenges. Will grow revenue by leveraging the full IQVIA offerings and...

  • Manager, Account Management, Libya

    il y a 7 jours

    Tunis, Tunis, Tunisie Mastercard Temps plein

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Account Manager

    il y a 7 jours

    Tunis, Tunis, Tunisie CimpressVista Temps plein

    Our Team: Vista Corporate Solutions (VCS) team delivers top-notch customer service through commercial partnerships with mid-market businesses between 10-50 employees.As a member of the VCS team, the Account Manager will be responsible for the implementation aspects of onboarding partners, building, maintaining, and refreshing their portals.Successful...

  • Senior Account Manager

    il y a 7 jours

    Tunis, Tunis, Tunisie Vneuron Temps plein

    Créée en 2007, Vneuron est un éditeur de logiciels et l'un des principaux acteurs de la transformation digitale, la gestion des risques et la conformité réglementaire ainsi que l'excellence opérationnelle pour les banques, les assurances, les établissements de crédit, les sociétés de gestion d'actifs, les intermédiaires en bourse, l'administration...

  • Account Manager

    il y a 6 jours

    Tunis, Tunis, Tunisie Vneuron Temps plein

    About Vneuron and Reis RCSVneuron is a fast-growing RegTech company helping financial institutions stay ahead of compliance and risk challenges. Our solution, Reis RCS, supports banks and financial services in fighting financial crime through advanced technology.In 2025, Vneuron was named among the Top Innovators in the FinCrimeTech50 and won the Best...

  • Night Manager

    il y a 1 semaine

    Tunis, Tunis, Tunisie Marriott Hotels Resorts Temps plein

    Description JOB SUMMARYServes as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and...

  • Sales Manager Elevators

    il y a 7 jours

    Tunis, Tunis, Tunisie KONE Temps plein

    As the world's cities grow more complex, people's need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.It's time to make a move. Join our flow. As a Sales Manager at KONE, you will lead the charge in...

  • Credit Collections

    il y a 2 semaines

    Tunis, Tunis, Tunisie National Pen Temps plein

    Job Title: Credit Collection – German SpeakerLocation: Tunis, TunisiaReporting to: Credit and Collections SupervisorOverview of Role: The main responsibility of the role is to maintain a ledger of high volume / low-value accounts, reduce ageing and document disputes. A Credit Collection Specialist will have to be polite and sensitive towards people...

  • Credit Collections

    il y a 2 semaines

    Tunis, Tunis, Tunisie National Pen Temps plein

    Job Title: Credit Collection – French SpeakerLocation: Tunis, TunisiaReporting to: Credit and Collections SupervisorOverview of Role: The main responsibility of the role is to maintain a ledger of high volume / low-value accounts, reduce ageing and document disputes. A Credit Collection Specialist will have to be polite and sensitive towards people...

  • Credit Collections

    il y a 2 semaines

    Tunis, Tunis, Tunisie National Pen Temps plein

    Job Title: Credit Collection – Italian SpeakerLocation: Tunis, TunisiaReporting to: Credit and Collections SupervisorOverview of Role: The main responsibility of the role is to maintain a ledger of high volume / low-value accounts, reduce ageing and document disputes. A Credit Collection Specialist will have to be polite and sensitive towards people...