Customer Service Representative
il y a 3 semaines
Tasks and Responsibilities:
- Swiftly responding to customer queries through live chat, phone calls, and other channels.
- Providing assistance to customers as needed, ensuring their concerns are addressed promptly and effectively.
- Qualifying incoming leads and entering relevant information into the CRM system.
- Promptly escalating serious complaints or complex issues beyond your scope to the appropriate channels.
- Identifying recurring issues and escalating them to management, accompanied by constructive suggestions for improvement when possible.
- Maintaining a consistently polite, helpful, and professional demeanor in all interactions.
- Gathering and sharing customer feedback with colleagues and other departments to drive continuous improvement in products and services.
- Participating in workshops and meetings as required for professional development.
- Onboarding new clients, ensuring a seamless integration and understanding of our services.
- Upholding client confidentiality at all times.
- Updating internal databases with information on technical issues and insightful customer discussions.
- Assisting in reporting the activities of the sales and customer service teams.
- Contributing to the creation of content for the knowledge base, support materials, and training resources.
- Coordinating and conducting demos for customers and new team members to guide them on our platform and tools.
Education and Experience:
- Bachelor's degree in a relevant discipline.
- Exceptional oral and written communication skills.
- Strong sales skills.
- 2 to 5 years of experience in the same field.
- Fluency in English and French
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