Customer Support Consultant, remote

il y a 1 semaine

Tunis, Tunis, Tunisie SupportYourApp Temps plein

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant for a luxury brand and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What You Will Do:

  • Provide exceptional customer support via calls, chats, and emails
  • Build positive and long-lasting relationships with customers
  • E2E case handling: from complaint acknowledgment to investigation and final decision
  • Securely work with customers' sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client's products and services

What you need to succeed in this role:

  • Fluent English and French (C1 written and spoken for both languages is a must)
  • Previous experience in the luxury customer support
  • Attentive to details
  • Critical thinking
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

  • Fixed schedule, Monday–Sunday, 10/11 AM–6/7 PM, CET
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

  • Customer Support Expert

    il y a 6 jours

    Tunis, Tunis, Tunisie Treatwell Temps plein

    Bienvenue chez Treatwell, nice to meet you Nous sommes une super équipe forte de plus de 800 talents présents aux 4 coins de l'Europe. Notre défi : proposer le meilleur service de réservation de soins beauté en ligne et offrir à nos partenaires de se digitaliser grâce à un logiciel de gestion et un accompagnement sur-mesure à 360°.Avec plus de...

  • Expert support métier

    il y a 3 jours

    Tunis, Tunis, Tunisie beBeeSupport Temps plein

    Bienvenue chez Treatwell, nous sommes heureux de vous rencontrer !Tout d'abord, une présentation de notre équipe. Nous sommes une équipe forte de plus de 800 talents présents dans toute l'Europe. Notre défi : proposer le meilleur service de réservation en ligne et offrir à nos partenaires un accompagnement personnalisé.Avec plus de 40 000 salons...

  • Senior Business Solutions Specialist

    il y a 2 jours

    Tunis, Tunis, Tunisie beBeeAnalytical Temps plein

    Job Description">We are seeking a skilled Business Analyst to join our team. As a Business Analyst, you will be responsible for working with clients and technical resources to identify business problems and develop analytical solutions.">Key Responsibilities:">Plan and design business processes and system modifications">Make recommendations to improve...

  • Java Developer

    il y a 4 semaines

    Tunis, Tunis, Tunisie We find it Temps plein

    For an estimated customer, multinational company based in Switzerland we are looking for a:Java DeveloperMissionBeing part of an international and multicultural team and reporting to a Team Leader, you will be responsible of the design and development of a high quality software.Responsibilities·       Developing new and maintaining Java-based web...

  • Highly Skilled Implementation Leader Wanted

    il y a 3 jours

    Tunis, Tunis, Tunisie beBeeSuccessFactors Temps plein

    **Job Title:** SuccessFactors Team Lead ConsultantWe are seeking a highly skilled and motivated individual to lead the implementation of SuccessFactors projects.This role involves overseeing the configuration, customization, and integration of SuccessFactors modules to meet client requirements.The ideal candidate will have strong knowledge of at least two...

  • Accountant

    il y a 5 jours

    Tunis, Tunis, Tunisie CXG Temps plein

    We are growing We are currently looking to hire an Accountant for our office in Tunisia where you will be based. Who we are:Founded in 2006, our story started with two entrepreneurs. Today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals...

  • Technical Lead: Commerce Platform

    il y a 1 jour

    Tunis, Tunis, Tunisie CobbleWeb Temps plein

    This position is 100% remote.Apply here for a better experience: What are we looking for? CobbleWeb, a leader in online marketplace development, is looking for an exceptional technical lead for our multi-vendor commerce platform – ShareWise.ShareWise is a React/Node-based library of modular components that can be combined in plug-and-play fashion to build...

  • Chef de Projet Client

    il y a 3 jours

    Tunis, Tunis, Tunisie beBeeExperte Temps plein

    Nous recherchons des personnes passionnées qui veulent rejoindre une équipe forte et dynamique !L'équipe de Customer Support Expert est chargée de fournir un excellent service aux clients.Missions:Résoudre les problèmes d'utilisation des clients et leur assurer une expérience utilisateur optimale.Centraliser les problématiques clients pour optimiser...

  • Dynamics 365 CE Consultant 2

    il y a 1 jour

    Tunis, Tunisie Black Pen Recruitment Temps plein

    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from...

  • Dynamics 365 Functional F&O Lead Consultant

    il y a 1 jour

    Tunis, Tunisie Black Pen Recruitment Temps plein

    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer...

  • Dynamics 365 Functional F&O Senior Consultant

    il y a 1 jour

    Tunis, Tunisie Black Pen Recruitment Temps plein

    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer...

  • AI Content

    il y a 1 semaine

    Tunis, Tunisie M365Connect Temps plein

    About M365Connect At M365Connect, we're reimagining recruitment by connecting top-tier Microsoft professionals with companies in the DACH region (Germany, Austria, Switzerland). Our clients are hiring managers in need of Microsoft experts. Our candidates are cloud architects, M365 consultants, Azure engineers, and more. To expand our brand and accelerate our...

  • Dynamics 365 F&O Principal Consultant

    il y a 1 jour

    Tunis, Tunisie Black Pen Recruitment Temps plein

    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer...

  • Dynamics 365 F&O Consultant 2

    il y a 1 jour

    Tunis, Tunisie Black Pen Recruitment Temps plein

    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from...

  • Dynamics 365 F&O Consultant 1

    il y a 1 jour

    Tunis, Tunisie Black Pen Recruitment Temps plein

    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from...

  • Relocate to Malta D365 CE Lead Functional Consultant

    il y a 1 jour

    Tunis, Tunisie Black Pen Recruitment Temps plein

    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer...

  • Administrateur·rice Systèmes

    il y a 1 semaine

    Tunis, Tunisie Talent link Temps plein

    Nous recrutons : Administrateur·rice Systèmes & Réseaux confirmé·e Profil Admin Tech (10+ ans d'expérience) Remote Temps plein / CDI ou freelance longue durée Tu es passionné·e par linfrastructure, la cybersécurité et les environnements cloud complexes ? Tu veux évoluer dans un contexte multi-clients stimulant, avec une grande autonomie et des...

  • Web Developer Intern

    il y a 1 semaine

    Tunis, Tunisie Business Web Solutions Temps plein

    Job Overview We are looking for enthusiastic Website/Web Development Interns who are excited to build real-world experience in web development and design. This internship, lasting 1 to 6 months (based on your availability), provides the opportunity to work on real-life projects, learn modern web development practices, and develop skills under the guidance of...