Customer Success Trainer
il y a 7 jours
InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.
WHO WE AREInEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team.
InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us
CUSTOMER SUCCESS TRAINER
RESPONSIBILITIES:
- Lead training sessions, both online and in-person, customized to meet the specific needs of various user groups and ensure proficiency in using the InEvent platform;
- Deliver live sessions via InEvent's Live Studio to partners to demonstrate the product and its capabilities;
- Work on design of website, registration form and Virtual Lobby to ensure the level of professionalism to the look and feel of the course;
- Design and maintain course outline, developing and adapting this as the InEvent features grow;
- May be required to develop and deliver high quality pre recorded content via the Live Studio to complement certification;
- Support participating partners in their queries for the duration of the certification process;
- Coordinate delivery of certification from partners and ensure partners are supported in their receipt of their certification;
- Learn continuously about tech and platform updates;
- Give constant feedback to product development and support CS and Marketing processes;
- Lead InEvent's partners through the process to ensure their certification in the InEvent product;
- Travel may be required to a studio location.
PRE-REQUISITES:
- Fluent English to communicate and interact with customers around the world.
- Experience with Customer Success or similar.
- Experience with delivery of training or live customer support
- Experience in a SaaS or tech company.
- Outstanding communication skills and empathy.
- Flexibility and adaptability to manage multicultural customers.
- Very (very) resilient to learn continuously in a startup
- Availablle to work from 9 PM - 5 AM ET time.
PERKS
- Global Health Insurance;
- Paid Time Off (PTO);
- Monthly Lunch days and activities;
- Birthday Gift and Work Anniversary Gifts.
CONTRACT: This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.
If you think this position is for you, bring along your personal notebook (Mac or Windows) and a mobile device (iOS or Android) and come work with us
#Inspiration - To learn more about us and our values visit us here.
-
Junior Customer Success Expert
il y a 2 jours
Tunis, Tunis, Tunisie MASS Analytics Temps plein 10 000 - 12 000 par anJob Purpose/Role Description: The Customer Success Expert at MASS Analytics will be responsible for retaining our core customer base by dealing directly with our clients and providing essential support.The candidate should engage with customers, maximise value, and create strategies to grow our customer base and improve overall customer experience through...
-
NA Customer CARE Specialist
il y a 2 jours
Tunis, Tunis, Tunisie CimpressVista Temps plein 15 000 $US - 30 000 $US par anJob Title: Customer CARE Representative Company: Cimpress - Build A Sign Way of working: Remote First Position Overview: The Customer Service Representative is responsible for answering phone calls for 80 – 100% of company websites. This rolewill work to build a knowledge base about company websites, phone queues, promotions, and services being...
-
Senior AI Engineer
il y a 1 semaine
Tunis, Tunis, Tunisie Scope Merge Temps plein 90 000 - 120 000 par anAt Scope Merge, we connect top Tunisian engineers with leading European companies. We offer long-term roles, international exposure, and above-market compensation. You'll work on exciting international projects while we handle employment, payroll, and benefits.We are hiring a Senior AI Engineer with deep expertise in Large Language Models (LLMs) to join a...
-
Processing Officer
il y a 1 semaine
Tunis, Tunis, Tunisie Allianz Insurance Temps plein 15 000 - 30 000 par anWhat you bring• Bachelor's degree in any Medical field, Paramedical, Finance, Business Administration, Insurance, or a related field preferred.• 1-2 years' experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.• Proficiency in MS Office• A highly customer-focused individual with strong...
-
Sales Back Office
il y a 2 semaines
Tunis, Tunis, Tunisie CBS Temps plein 600 000 - 1 000 000 par anCBS is seeking a detail-oriented Sales Back Office professional to join our dedicated sales support team. In this essential role, you will provide administrative and operational support to the sales department, ensuring efficient processes and excellent customer service. You will be responsible for managing sales documentation, processing orders,...
-
Precertification Senior Assessor
il y a 6 jours
Tunis, Tunis, Tunisie Allianz Insurance Temps plein 80 000 - 120 000 par anThe Customer Operation-Precertification-Assessor will provide quality service to clients by promptly and effectively assessing and processing claims and approval according to operations set standardsWhat you do •Manages routine daily claims administration work. •Coordinates work flow & meet deadlines. •Evaluates claims with regards to...
-
Country Director
il y a 2 semaines
Tunis, Tunis, Tunisie International Rescue Committee Temps plein 80 000 $US - 120 000 $US par anThe International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations...
-
Direct Billing Process Lead
il y a 2 jours
Tunis, Tunis, Tunisie AZGROUPPROD Temps plein 30 000 - 60 000 par anxxxWhat you do:• Lead the identification and implementation of new processes and improvements.• Lead the training and mentoring of the team, by doing ongoing auditory for the existing resources• Assist in testing new processes, system updates and upgrades• Assist in the development, implementation, and delivery of training• Identify opportunities...
-
Partner Enablement Manager
il y a 2 heures
Tunis, Tunis, Tunisie Sopra Steria Temps plein 40 000 $US - 80 000 $US par anDescription de l'entreprise SBS works with more than 1,500 banks, building societies and specialized finance providers across more than eighty countries worldwide. We help them to develop, deliver and operationalise their digital transformation strategies. Using our suite of digital banking products and services enables these organisations to deliver...
-
Precertification Assessor
il y a 2 semaines
Tunis, Tunis, Tunisie AZGROUPPROD Temps plein 70 000 - 120 000 par anThe Customer Operation-Precertification-Assessor will provide quality service to clients by promptly and effectively assessing and processing claims and approval according to operations set standardsWhat you do •Manages routine daily claims administration work. •Coordinates work flow & meet deadlines. •Evaluates claims with regards to...
