NA Customer CARE Specialist
il y a 2 semaines
Job Title: Customer CARE Representative
Company: Cimpress - Build A Sign
Way of working: Remote First
Position Overview:
The Customer Service Representative is responsible for answering phone calls for 80 – 100% of company websites. This rolewill work to build a knowledge base about company websites, phone queues, promotions, and services being offered. This person should meet performance goals and be customer focused.
Key Responsibilities:
● Ensure all customers have an outstanding experience
● Navigate 80-100% of company websites
● Master information contained in our website, including production materials and processes, use of customization and admin tools, status and delivery of products, placing admin orders, etc.
● Troubleshoot and resolve customer issues
● Take notes and maintain records for all customer interactions
Desired Outcomes:
● Meet 70% of all predetermined goals
● Maintain a Customer Satisfaction score of 90% or higher
● Maintain a Quality score of 80% or higher
● Meet predetermined monthly Leads goal
Key Qualities and Skills:
● Customer service-orientation – be warm, personable, courteous, and solution-focused
● Excellent attendance is essential – we need you here to provide an outstanding experience for
our customers
● Organization and strong attention to detail
● Excellent problem-solving skills
● Success in a fast-paced environment and ability to multi-task
● Internet and computer savvy
● Ability to work well in a team
● Hustle and urgency without sacrificing customer service – your goal is to deliver one contact resolution to customers
● Ability to effectively communicate across all departments about customer needs, product availability, process, purchase orders, etc.
Qualifications/Requirements:
● 1-2 years of customer service experience, preferably in a call center
● Proven ability to multi-task in a fast-paced environment
● Strong written and oral communication skills, including spelling and grammar
● Demonstrated professionalism and customer-focused mindset
The above-outlined responsibilities and attributes are not meant to be an exhaustive list, but an overall
guideline of the position.
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