IT Support Engineer
il y a 3 jours
Apply organizations processes to provide efficient, personalized support for both Tunisian and foreign clients.
Monitor, troubleshoot and resolve application incidents reported by the client with respect of fixed SLA and deadlines.
Prioritize and categorize incidents.
Track and document issues and resolutions.
Troubleshoot issues by using the organizations knowledge base and other resources available.
Collaborate in developing and enriching the organization knowledge base.
Generate necessary reports required by the IT department and/or the client.
Handle escalation and coordination with R&D engineers.
Handle communication with clients and other support levels.
Handle new features development and configuration using the system tools and based on client change requests.
Desired Candidate ProfileAble to develop and sustain a productive customer relationship, making the customer and their needs a primary focus
Active listener, interested in daily problem solving
Good verbal and written communication skills
Customer oriented service
Can work under time pressure with minimal supervision
Flexible to work on other tasks assigned.
Highly organized with attention to details, know how to follow procedures and how to apply processes
Team player: peers well with a team, performs well with a team or individually
Exposure and knowledge with the following technology is a huge advantage:
- Apache tomcat, Nginx, Postman
- PostgreSQL, JS, ETL
- JIRA ITSM
- Spring integration
Fresh graduates are welcome to apply.
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