IT Support Engineer

About Vneuron and Reis RCS

Vneuron is a fast-growing RegTech company helping financial institutions stay ahead of compliance and risk challenges. Our solution, Reis RCS, supports banks and financial services in fighting financial crime through advanced technology.

In 2025, Vneuron was named among the Top Innovators in the FinCrimeTech50 and won the Best Compliance as a Service Solution at the RegTech Insight Awards Europe. We've also been recognized in the RegTech100 for the fourth year in a row on a global list of the most innovative companies in the field.

If you're looking to join a team that's making a real impact in the world of compliance and technology, Vneuron is the place to be.

Our Culture & Values

Vneuron puts the development of its team at the heart of its priorities. We provide a pleasant and comfortable work environment. Our organization is collaborative and flat-structured. And, our management is available and present.

Moreover, We have a passionate and committed young team who values respect and sharing spirit. You will be surrounded by highly skilled experts willing to guide you to evolve in all aspects of your career. We aim to spread our innovative technology worldwide, so we can take part in generating a positive impact.

We believe that every person is unique and special. Thus, we provide attentive and active listening to your ideas and propositions as we believe that you will have an essential role in achieving our next milestone.

Job Responsibilities:

• Apply organizations processes to provide efficient, personalized support for both Tunisian and foreign clients.
• Monitor, troubleshoot and resolve application incidents reported by the client with respect of fixed SLA and deadlines.

• Prioritize and categorize incidents. 

• Track and document issues and resolutions.

• Troubleshoot issues by using the organizations knowledge base and other resources available.

• Collaborate in developing and enriching the organization knowledge base. 

• Generate necessary reports required by the IT department and/or the client.

• Handle escalation and coordination with R&D engineers.

• Handle communication with clients and other support levels.

• Handle new features development and configuration using the system tools and based on client change requests.

Required Profile:

• Able to develop and sustain a productive customer relationship, making the customer and their needs a primary focus

• Active listener, interested in daily problem solving

• Good verbal and written communication skills

• Customer oriented service 

• Can work under time pressure with minimal supervision

• Flexible to work on other tasks assigned.

• Highly organized with attention to details, know how to follow procedures and how to apply processes

• Team player: peers well with a team, performs well with a team or individually  

• Exposure and knowledge with the following technology is a huge advantage:

  • Apache tomcat, Nginx, Postman 

  • PostgreSQL, JS, ETL

  • JIRA ITSM

  • Spring integration  

• Fresh graduates are welcome to apply.

Benefits:

We offer:

• Healthcare and wellness benefits to you and your family

• An evolving and pleasant environment that challenges you to develop new skills

• Proper conditions to help you focus on what you love doing

• A winning team that has relied on Respect, Sharing and Passion for what it does

• Equal Employment Opportunities: Gender, religious, culture equity

• Possibility to work remotely

Next steps:

If you have the ambition to stimulate your career with new challenges while capitalizing on your potential and your perpetual thirst for learning, this job is for you.

Apply now and become the next Spark

Follow us on LinkedIn to know more about our Spark team and Spark solutions.
We would be very happy to meet you and give you much more information