Web Inbound Sales Advisor

Overview of Role:

The Web Inbound Sales Advisor will be required to sell a range of National Pen products to new and existing customers by answering inbound web sales queries from the National Pen website. You will educate, inform, nurture, and guide your lead through the decision-making process. In doing so, you will provide our customers with an incredible service, whilst establishing long-term customer relationships.

Primary responsibilities

• Follow up on sales leads generated by visitors to our website. Answer inbound sales calls from new and existing customers
• Provide the caller with detailed information on our products and pricing to ensure an enhanced customer experience
• Ensure any customer issues are dealt within an efficient manner, informing the customer of any new products
• Explain our product range to our new customers to the website and propose some suitable products and offers
• Generate the customer order and follow up to order confirmation stage
• Works towards individual and team targets
• Maintain up-to-date knowledge of our products and processes, which will be supported by on on-going training, support and coaching
• Any other duties/projects as directed by Senior Management
• Cover other miscellaneous tasks if time allows including text translations, customer queries from Facebook and Trustpilot web product feedback

Required skills and knowledge:

• AU market experience is required
• Fluent in English
• Ideally a minimum of 1 year experience in sales environment with an understanding of the importance of building relationships with key decision makers
• Passionate about helping the customer to choose the right products to suit their Businesses needs
• Excellent communication and negotiation skills
• Have the ability to maintain professionalism under pressure, handle rejections well and maintain a confident approach at all times
• Have the ability to maintain professionalism under pressure, handle rejections well and maintain a confident approach at all times
• Highly organized with a strong attention to detail
• Self-motivated and goal oriented to achieve your own targets and also your teams
• Experience in MS Office and other computer systems

Our values:

At , we are guided by a set of core values that define our culture and approach to hiring:

Customers-First: 

We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.

Continuous Improvement: 

We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.

Goal-Oriented: 

We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.

Integrity: 

We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.

 People-Centric: 

We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.

About  

's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.​

To learn more, visit:  

is a National Pen and Cimpress brand (Nasdaq: CMPR).​

#LI-NG1 #LI-Onsite