Customer Support Specialist

il y a 4 jours

Rue du Travail La Goulette Tunisia Vectors Temps plein
Company Description

VECTORS is a software development company specialized in Atlassian products. Started as a LAB project under Spectrum Groupe, the team at Vectors develops apps for both Confluence and Jira to help teams improve their day-to-day and work better together.

Vectors offers a combination of collaborative, content formatting, and project management apps designed to help teams make the most out of Confluence and Jira on a daily basis. With a high focus on simplicity, intuitiveness, and user experience, Vectors' apps are trusted by +1000 global companies from a variety of industries including technology & communications, healthcare, entertainment, and more.

You will be joining a growing team of young and ambitious geeks on their mission to take over Atlassian Marketplace. We believe each individual should act for the benefit of the group, and the group should act for the benefit of each individual.

We rely heavily on cross-team collaboration, and we encourage honest and constructive feedback between multiple teams, all within a fun and transparent work environment.  If you see yourself in a similar team, then we will be more than happy to have you with us.

Job Description

A passionate person who will join the Vectors team as a Customer Support Specialist to:

  • Be the first point of contact for our customers who reach out with their product-related questions, problems, or feedback.
  • Present and demo our apps to prospective customers and help recommend the best solutions to their use cases.
  • Verify bugs, provide feedback and insights to developers, and help them provide solutions.
  • Follow up with customers to ensure their issues are resolved.
  • Maintain documentation portal and publish help center articles.
  • Bring the customer's perspective to your Product team and help shape the product strategy
Qualifications

Required Skills : 

  • A real taste for customer contact and a service and customer satisfaction minded.
  • Ability to take ownership and identify complex problems with a critical mindset.
  • Excellent written and oral communication skills, particularly in explaining in concise and clear terms technical subjects to non-technical people
  • Methodical and rigorous
  • Languages: Fluent in English and French
  • Sensitive to your day to day productivity
  • An excellent team player who enjoys learning new skills

A few nice to have:

  • Hands-on experience with Atlassian tools or Apps, especially related to Confluence or Jira.
  • Familiarity with marketplace ecosystems and third-party app integrations.
Additional Information

What's in for you:

  • Attractive remuneration
  • Lunch voucher
  • Medical insurance
  • Annual performance bonuses
  • Flexible work hours
  • Hydride remote
  • 25 days: paid leave
  • Team building activities
  • Are you a geeky mom? You will keep your salary during your maternity leave and we are addressing flexible hours for working mums

  • Technical Operations Support Specialist

    il y a 7 jours

    Tunis, , Tunisia Tunisia Upload and Print SARL Temps plein

    Role SummaryWe are hiring a dedicated Technical Operations Support Specialist to be part of our TSO Team, which is playing a crucial role to support our core business operations (Customer Care, Logistics, Product Operations and others). Your mission is to ensure operational continuity by providing timely and effective first-level technical support for our...

  • Sales Specialist

    il y a 4 jours

    Les Berges Du Lac, Tunis, , Tunisia Alliance Global Temps plein

    Job title: Sales SpecialistEducation: Bachelor's degree in Medical Technology or equivalent qualification.Minimum professional experience required: 2 to 5 years in a similar position, ideally in the life sciences, biotechnology, or medical devices sector.English is a mustLocation: Les Berges du Lac*In-depth understanding of the products*Market positioning...

  • Spécialiste du Support Client Bilingue

    il y a 6 jours

    Tunis, Tunisia Myant Shared Service Temps plein

    À propos de Myant :Chez Myant, notre mission est d'aider les gens à vivre plus jeunes, plus longtemps en transformant les soins de santé, qui passent d'un modèle épisodique et réactif à une gestion proactive et préventive de la santé. Grâce à nos textiles connectés de pointe et à notre technologie de surveillance continue, nous comblons le...

  • Content Specialist

    il y a 3 jours

    Tunis, Tunisia National Pen Temps plein

    DescriptionJob Title:  Content SpecialistLocation: Tunis, TunisiaReporting to: Global Training ManagerOverview of Role:We are looking for a savvy content specialist to guide and develop the content creation process for our brand. As a content specialist, you will be required to research and define desired target audiences, manage the content creation and...

  • Microsoft Sales Specialist

    il y a 4 jours

    Rue du Lac Windemere, Tunis, Tunisia QBITVORTEX SOLUTIONS Temps plein

    Company Description Job Description One of our key growth areas is in developing and delivering Microsoft based solutions for our clients. We are looking for candidates who have experience in working on key transformational deals involving Microsoft technology, and with customers who have a demand for deploying and exploiting the best that Microsoft...

  • IP Customer Support Agent

    il y a 4 jours

    Tunis, North-East, , Tunisia Questel Temps plein

    IP Customer Support AgentCompany OverviewQuestel's mission is to facilitate the development of innovation in an efficient, safe and sustainable way. Questel provides an integrated platform of software and services to meet all needs in terms of intellectual property and innovation management. With more than 20,000 customers in 30 countries, Questel has...

  • Concepteur·trice Pédagogique

    il y a 2 semaines

    Rue du Lac Biwa, Tunis, Tunisia Uptale Temps plein

    Nous recherchons aujourd'hui un·e Concepteur·trice Pédagogique & Learning Specialist pour renforcer notre équipe à Tunis.Un profil curieux, rigoureux et créatif — à l'aise avec la conception pédagogique et prêt à mettre les mains dans la production, le support et l'accompagnement client.Votre missionAu sein d'une équipe en pleine croissance,...

  • Customer Care Advisor

    il y a 4 jours

    Tunis, Tunisia National Pen Temps plein

    Description Job Title: Customer Care Advisor - Slovak or Czech SpeakerLocation: Tunis, Tunisia Role Overview: As our Inbound Customer Care Advisor in our Contact Center you will act as the first point of contact for our current and potential customers. You will provide first hand support in relation to queries in regards to incoming sales, account...

  • Crisis Management Consultant

    il y a 4 jours

    Rue Al Ouakidi, Tunis, Tunisia Devoteam Tunisia Temps plein

    Company Description Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 30 years' experience and more than 11,000 employees across Europe, the Middle East and Africa, Devoteam...

  • Sales Operations Data Quality Specialist

    il y a 2 semaines

    Tunis, North-East, , Tunisia Questel Temps plein

    Questel's mission is to facilitate the development of innovation in an efficient, safe and sustainable way.Questel provides an integrated platform of software and services to meet all needs in terms of intellectual property and innovation management.With more than 20,000 customers in 30 countries, Questel has become a world leader whose IT expertise is...