Service Delivery Manager IPRIS

il y a 19 heures

Tunis NorthEast Tunisia Questel Temps plein 35 000  - 55 000  par an

Service Delivery Manager IPRIS
(Back Office - Order Processing + Customer Service)

TASKS

  • Independent support of national and international new and existing customers and their IP portfolios (no acquisition activities)
  • Point of contact between customers and internal departments  
  • Build strong and positive relationships with customers at various levels
  • Independent manual and electronic order processing of national and international property right renewals incl. data recording and control for patents, utility models, designs and trademarks
  • Ongoing monitoring of annual fee renewals and related document management
  • Data research in national and international IP databases
  • Quickly and professionally process customer orders & requests while adhering to Service Level Agreements (SLAs) and individual contracts
  • Correspondence in English (mainly in writing) with international customers and internal stakeholders
  • Regular processing of individual inquiries and smaller projects
  • Active participation in the achievement of business objectives

PROFILE

  • Several years of professional experience in demanding customer and order management, preferably in a service environment regularly requiring explanation
  • Practical work experience in IP and deadline management
  • Independent, reliable, detail-oriented and precise
  • Solution-oriented and structured way of working
  • Commitment, initiative and distinct ability to work in a team
  • Strong communication skills and quick comprehension
  • Fluent in written and spoken English (with colleagues), other foreign languages are an advantage
  • Confident handling of MS-Office and a strong affinity for IT

WE OFFER

  • An interesting, varied, autonomous task in an international environment
  • Pleasant and open team atmosphere
  • Future-oriented service company with flat hierarchies and short decision-making paths

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