
Career Opportunities: Officer
il y a 15 heures
At Disability Solutions, we are seeking a highly skilled and detail-oriented individual to join our team as an Officer - Operations. This challenging role will involve handling various tasks such as document scrutiny, application collection, and customer interaction.
As an Officer - Operations, you will be responsible for ensuring the accurate and timely data entry of applications into our system. You will also maintain compliance with standard operating procedures and manuals, and provide excellent customer service by addressing queries personally or via email/telephone.
If assigned, you will handle cash and bank-related transactions with 100% accuracy and ensure the smooth administration and logistics of passport delivery to consulate/applicant/logistic company etc.
This role requires strong organizational skills, attention to detail, and excellent communication skills. If you are a motivated and results-driven individual who is passionate about delivering high-quality services, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Document scrutiny and collection of applications for visa processing.
- Handle customer/applicant queries personally or via email/telephone.
- Handle cash and bank-related transactions if assigned and ensure 100% accuracy.
- Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
- Ensure all administration and logistics of passport delivery to consulate/applicant/logistic company etc.
- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
- Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/customers.
- Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
- Ensure that the entire process is completed within the mandated Turn Around Time.
- Assist Deputy Manager/Operations Manager in execution of WB Project.
- Ensure judicious use of natural resources.
- Adhere to the environment health and safety policy/objectives and guidelines of the organization.
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