Product Specialist

Product Specialist

Position Overview:

 We are seeking a technically minded professional to join our team as a Product Specialist for our flagship IP Management System, Equinox Law Firm+. In this role, you will design and implement tailored technical solutions, configure systems to meet client-specific requirements, and apply basic coding or scripting where appropriate. You will collaborate closely with clients during onboarding projects: leading workshops, translating business needs into technical solutions, and ensuring successful implementation. Beyond onboarding, you will support live clients through proactive configuration, ad hoc enhancements, and technical problem-solving. This role requires strong analytical skills, attention to detail, and a passion for delivering technology-driven solutions that create impact for our clients.

Principal Duties & Responsibilities:

-  Technical Expertise & Implementation

• Become a subject matter expert in our flagship IP Management System, Equinox Law Firm+
• Design, configure, and implement technical solutions tailored to client requirements during onboarding projects.
• Perform quality assurance testing to ensure accuracy and reliability of solutions before deployment.

-  Client Engagement & Collaboration

• Lead and participate in client workshops to gather requirements and validate proposed solutions.
• Collaborate with project team members to deliver seamless and successful implementations.

-  Ongoing Support & Continuous Improvement

• Provide proactive technical support and system configuration for live clients.
• Carry out ad hoc configuration tasks and enhancements as needed.
• Contribute to internal initiatives, special projects, and other duties as assigned.

Qualifications & Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education and Experience:  Bachelor's degree in computer science, engineering or related field or equivalent work experience required. The role demands a combination of IP and technical proficiency and strong interpersonal skills to interact effectively with clients and team members:

• Technically minded individual with experience in technology gained through professional work, academic studies or a combination
• 2+ years' experience with software configuration or equivalent technical role desired but not mandatory
• Working knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, SharePoint, Outlook and similar productivity tools
• Knowledge of computer programming, database structures desired but not mandatory
• Technical skills detailed :
• HTML & CSS: important as these form the basis of outgoing templates from Equinox; confidence in working with HTML source code of the templates would allow greater independence.
• SQL/MySQL: beneficial for data handling; candidates with a basic coding background can learn quickly.
• Twig templating (based on PHP): this is the templating language we use for expressions; easy to learn with general programming experience.
• UML or similar diagramming tools: valuable for process mapping and solution design.
• Whilst not strictly a technical skill, understanding IP workflows and patent filing processes supports better client engagement and workflow design. But it's niche.
  
• Excellent written, oral communication, and interpersonal skills, and ability to interact diplomatically with all levels of law firm and corporate personnel
• Exceptional attention to detail, analytical, troubleshooting and problem-solving skills
• Articulating complex technical concepts in an understandable way to clients and stakeholders
• Adjusting to new challenges and changes in technology or project requirements swiftly
• Spoken English: fluent, with strong oral communication skills.

Physical/Sensory/Mental Demands:

 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

• Consistently standing and/or sitting with the ability to meet with other team members
• Consistently operating a computer and other office productivity machinery
• Remembering names and details
• Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel's clients