Order Entry Agent

Job Title: Order Entry Agent - English Speaker (Day Shift)

Location: Tunis, Tunisia

Overview of Role:

We are looking for people who are hardworking, motivated, driven and of course fun As the Upsell Agent you will be required to verify and sell additional products range to new and existing customers who have already placed mail orders with us. In doing so, you will provide our customers with an incredible service, whilst establishing long-term customer relationships.

PRIMARY RESPONSIBILITIES:

• Entering & verify orders accurately on database 

• Use sales techniques to convince the customers to increase their order quantity 

• Calling customers from existing mail orders received if needed

• Working on projects to increase National Pens revenue from outbound call campaigns 

• Propose suitable products and solutions to callers

• Ensure any customer issues are dealt within an efficient manner, informing the customer of any new products

• Achieve weekly individual sales targets 

• Attend weekly team catch up meetings

• Maintain up-to-date knowledge of our products and processes 

• Receive on-going training, support and coaching 

• Any other duties/projects as directed by Senior Management

REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

• Fluent in English

• Minimum of 1 year of sales experience (experience using various communication channels such as chat, phone, email) is highly preferred

• Passionate about deserving customer service and customer expectation

• Excellent communication and negotiation skills 

• Have the ability to maintain professionalism under pressure

• An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills

• Excellent PC skills essential 

• Highly organised with a strong attention to detail 

• Self-motivated and goal oriented

• Be a team player

Our values

At , we are guided by a set of core values that define our culture and approach to hiring:

Customers-First: 

We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.

Continuous Improvement: 

We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.

Goal-Oriented: 

We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.

Integrity: 

We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.

People-Centric: 

We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.

About 

's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.

To learn more, visit: 

is a National Pen and Cimpress brand (Nasdaq: CMPR).

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